What are the responsibilities and job description for the Customer Service Representative position at RelaDyne?
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor; we’re a team dedicated to innovation, service excellence, and lasting customer relationships.
We're looking for a customer-focused Customer Service Representative to join our team. In this role, you'll serve as the primary point of contact for customers, supporting order processing, invoicing, service requests, and issue resolution while delivering an outstanding customer experience.
Why RelaDyne?
- Competitive pay
- Full benefits: medical, dental, vision, life, disability, 401k match, HSA
- Generous PTO & sick time
- Career growth in a company that invests in its people
What You’ll Do
- Respond to customer service inquiries by phone and email in a timely and professional manner
- Process and track customer orders accurately
- Assist with invoicing, billing questions, and order status updates
- Coordinate with sales, operations, and logistics teams to ensure timely delivery
- Resolve customer concerns and escalate issues when needed
- Maintain accurate customer records in company systems
- Support general administrative tasks as needed
What We’re Looking For
- High school diploma or equivalent (college preferred)
- Prior customer service experience in a contact center, administrative, or service-oriented environment
required. - Strong communication and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience with Microsoft Office; CRM experience is a plus
At RelaDyne, you’ll find more than just a job-you’ll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.
Know Your Rights: Workplace Discrimination is Illegal – (click for more information)
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.