Field Service Technician

Bi-Lingual (Spanish) Field Service Technician

Remote in Greater Miami/Southern Florida

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new industrial scale equipment, provide routine and preventative maintenance and machine repair support to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is someone who can solve electro-mechanical problems, but also enjoys interacting with customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Essential Functions of this role:

As a customer-focused technical product expert, the Reiser Technicians will apply highly developed troubleshooting, mechanical and electrical skills, and sound knowledge of hydraulic, pneumatic, and electronic control systems to install new machinery, conduct routine and preventative maintenance, and machine repair service to our customers in the Southeast (almost exclusively Florida).

Job Duties include but are not limited to:

• Travel overnight during the week (Mon-Fri) approximately 50% to customer plants but home every weekend to perform routine maintenance, preventative maintenance and installation of machinery. The majority of your time will be spent in Southern Florida/Greater Miami. Overnight travel will be mostly in Florida, though it is possible on occasion to support customers in the Southeast and Islands.
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.
• Engage with customer onsite, analyze equipment performance, troubleshoot to isolate problem, and determine actions needed to restore system to performance specifications.
• Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.
• Inform customers of routine preventive maintenance techniques.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

Requirements:

• Three plus years of maintenance experience -- servicing, troubleshooting and repairing electro-mechanical automated machinery.
• Experience with food processing and/or packaging machinery is highly desirable.
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
• Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.
• Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.
• Ability to travel overnight 50% during the week (Mon-Fri). Optional overtime is frequently available on weekends.
• Bilingual English-Spanish skills are required.