Sr. Systems Adoption Engineer

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The User Adoption & Organizational Change Management (OCM) Lead is accountable for ensuring Workforce Enablement technologies deliver real business value through sustained adoption, measurable productivity gains, and an improved Digital Employee Experience (DEX). This role bridges technology delivery and human behavior by owning end-to-end adoption strategy including communications, training, role-based enablement, and reinforcement across devices, productivity platforms, collaboration tools, automation, and AI-enabled capabilities.

Partnering closely with Product, Engineering, Service Operations, HR, and Communications, the role embeds change early in the service lifecycle, represents the voice of the user in roadmap decisions, and drives measurable outcomes such as higher adoption, improved sentiment, reduced friction, and stronger ROI from workforce technology investments.

Principle Duties

• Lead the end-to-end User Adoption and Organizational Change Management (OCM) strategy for Workforce Enablement services, ensuring technology investments translate into measurable productivity gains and improved Digital Employee Experience (DEX).
• Establish and operationalize a standard, repeatable OCM framework—including communications, training, readiness, and reinforcement—embedded early in the product and service lifecycle.
• Translate complex technology and service changes into clear, user centric narratives that articulate what is changing, why it matters, and how it benefits employees.
• Design and deliver role based enablement and adoption programs across diverse user segments (e.g., executives, knowledge workers, developers, regional users).
• Own and maintain “when to use what” guidance across collaboration, productivity, and AI tools to reduce confusion, tool sprawl, and digital friction
• Lead multichannel change communications and engagement efforts, partnering with Corporate Communications and HR to ensure consistent, people focused messaging.
• Lead the end-to-end User Adoption and Organizational Change Management (OCM) strategy for Workforce Enablement services, ensuring technology investments translate into measurable productivity gains and improved Digital Employee Experience (DEX).
  
  

Education

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience - Required
  
  

Work Experience

• 4 years IT systems, User engagement, Training and end-user communication - Required
  
  

Skills And Abilities

• Proven proficiency in Organizational Change Management (OCM) methodologies (e.g., Prosci, ADKAR, or equivalent practical experience) to drive sustained adoption and behavioral change - Required
• Proven proficiency in Organizational Change Management (OCM) methodologies (e.g., Prosci, ADKAR, or equivalent practical experience) to drive sustained adoption and behavioral change - Required
• Ability to embed change management early in the product and service lifecycle, not as a post-deployment activity - Required
• Deep understanding of modern digital workplace platforms, including productivity, collaboration, endpoint, and workforce enablement services - Required
• Proficiency in Digital Employee Experience (DEX) concepts, including experience measurement, sentiment analysis, and friction reduction - Required
• Working knowledge of AI enabled productivity, automation, and self-service capabilities, with a focus on responsible and effective user adoption - Required
• Familiarity with enterprise IT operating models, service catalogs, and platform based delivery - Required
• Strong user centric mindset, with the ability to translate complex technology changes into clear, relevant, and compelling narratives for diverse audiences - Required
• Strong collaboration skills with sensitivity to global and regional workforce needs - Required
  
  

What you can expect from RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
  
  

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range

$89,310.00 - $134,870.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.