Loan Servicing Analyst

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

Under limited supervision, service commercial real estate loans which includes accurate accounting and reconciliation of all fees, escrows, taxes, insurance, and amortization schedules. Assist in creating and scheduling servicing and management reports. Assist in the development and implementation of policies, procedures, standards and controls related to CML and real estate management to help ensure the company’s regulatory compliance.

What You Will Do

• Assist with the implementation of software systems and the automated conversion of all third-party servicer date to an in-house loan management system.
• Create new and refine existing loan servicing procedures and guidelines to ensure accurate documentation for departmental processes.
• Create and manage all loan servicing files and provide manual input of all property level information and any missing information from the initial data load.
• Maintain knowledge of lending practices as related to real estate loans.
• Create, schedule, and update all servicing and management reports and amortization schedules on all loans. Prepare monthly accounting reports for investment accounting.
• Monitor receipt of all monthly principal, interest and escrow payments and issue late payment letters as necessary. Maintain accurate accounting of all required escrows, ensure timely payment of all property taxes or verify tax payments and issue default letters as necessary.
• Monitor insurance expirations and ensure that property/casualty insurance is in force at all times and issue default letters as necessary.
• Serves as back-up support to Director and provides approval authority as needed on payment of taxes, insurance, escrow draws, boarding loans, etc
• Communicates with borrowers regarding loan related issues including assumptions, transfers, releases, creation of statement of accounts, etc.
• Prepare and mail 1099s on an annual basis.
• Monitor all upcoming loan maturities and issue maturity notice letters beginning six months prior to actual maturity date.
• Prepare and file loan release documentation and loan payoff statements upon request from borrower or at loan maturity.

Qualifications

Education and Experience

Required

• Bachelor’s Degree in Business, Business Administration, Accounting, Finance or equivalent related work experience
• 3 years commercial real estate loan servicing

Preferred

• Insurance, financial and accounting services experience
• Experience with LMS 2000 software

Skills and Abilities

Required

• Intermediate Word, Excel and SQL/Query skills
• Advanced knowledge of commercial mortgage loan theory and application
• Advanced knowledge of commercial mortgage loan tracking software applications
• Advanced skills in customer service.
• Ability to be flexible when needed, take initiative, and demonstrate accountability
• Intermediate oral and written communication skills demonstrating ability to share and impart knowledge
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
• Ability to set goals, multitask and prioritize workload
• Intermediate investigative, analytical and problem solving skills
• Ability to work well within a team environment and participate in department/team projects
• Ability to balance detail with departmental goals/objectives
• Intermediate interpersonal skills
• Ability to translate business needs and problems into viable/accepted solutions
• Ability to foster customer service as needed
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work well with all levels of management
• General business knowledge

What You Can Expect From RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range

$66,740.00 - $94,800.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.