What are the responsibilities and job description for the HVAC Service Manager position at Reimer Home Services?
Overview
Reimer Home Services isn’t just a company—it’s a century-strong legacy. For over 100 years, we’ve been the trusted name in HVAC, plumbing, and electrical services across Upstate New York. We’re growing fast and committed to building a positive, team-oriented culture rooted in personal and professional development.
We are seeking a dynamic HVAC Service Manager with proven leadership skills, a track record of driving KPIs, and a passion for customer satisfaction to lead our expanding team.
Responsibilities
Lead & Manage the Team: Oversee and empower HVAC technicians while cultivating a culture of accountability, excellence, and collaboration.
Take Care of Customers: Ensure top-notch service, resolve concerns quickly, and foster long-term customer relationships.
Drive Exceptional Metrics: Own team KPIs and develop strategies to improve efficiency, customer retention, and revenue growth.
Design Elite-Level Training: Recruit HVAC talent, design training programs, and promote ongoing skill-building and career development.
Qualifications
Proven experience building, leading, and motivating teams
Strong track record of exceeding sales and operational efficiency goals
Excellent communication, problem-solving, and team-building skills
Passion for customer satisfaction and operational excellence
Benefits
Top-of-market compensation: $100K–$125K
Comprehensive health, dental, and vision insurance
401(k) retirement plan with generous company match
Career advancement opportunities with a growing organization
Location
Rochester, NY
Reimer Home Services may conduct a pre-employment background check and drug test, subject to applicable law.