What are the responsibilities and job description for the Customer Support Assistant position at Reign Marketing Group?
Ready to step into a people-focused role where conversations matter and your ability to help others truly makes a difference? Join our Customer Support Assistant team and be part of a fast-growing, high-energy environment built around connection, communication, and support.
At Reign Marketing Group in Fort Worth, TX, we specialize in representing AT&T and creating meaningful customer experiences. We’re not just selling services—we’re building trust, solving problems, and helping customers feel confident in the solutions they choose. As a Customer Support Assistant, you’ll work directly with people every day, guiding them through their options and ensuring they feel supported from start to finish.
This Customer Support Assistant role is ideal for someone who genuinely enjoys talking with people, asking questions, listening closely, and finding solutions. If you’re outgoing, empathetic, and thrive in fast-paced, interactive environments, this is the role for you.
What You’ll Do as a Customer Support Assistant
- Engage directly with customers through friendly, face-to-face interactions and outreach initiatives
- Provide high-quality customer support by answering questions and addressing service needs
- Educate customers on AT&T wireless, internet, and entertainment services in a clear and relatable way
- Recommend personalized solutions that enhance the customer experience and meet individual needs
- Build genuine relationships by creating positive, welcoming conversations
- Maintain accurate records and follow up with customers to ensure satisfaction
- Collaborate with teammates to share ideas, improve support strategies, and grow together
- Stay informed on AT&T products, promotions, and updates to confidently assist customers
Customer Support Assistant Qualifications
- High school diploma required
- 1–2 years of experience in customer service, retail, hospitality, or sales is a plus
- Bilingual in English and Spanish preferred to support diverse customer communities
- Strong communication skills and a natural ability to connect with people
- Reliable transportation
- Comfortable engaging with customers in an interactive setting
- Positive attitude, strong work ethic, and eagerness to learn
- Organized with solid time-management and problem-solving skills
Why Join Reign Marketing Group
The Customer Support Assistant role is more than just a position—it’s an opportunity to grow. Many of our team members have advanced into leadership, training, and management roles after starting in customer support. We provide hands-on training, mentorship, and a supportive team environment that helps you build confidence and long-term career skills.
If you love working with people, enjoy helping others, and want a role where your personality and communication skills truly shine, apply today to become a Customer Support Assistant with Reign Marketing Group!
Job Type: Full-time
Pay: $3,200.00 - $4,800.00 per month
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $3,200 - $4,800