What are the responsibilities and job description for the Shift Leader position at Reign Athletics Gym?
Overview
We are seeking a dynamic and experienced Shift Leader to oversee daily operations at the front desk. The ideal candidate will possess strong leadership skills. This role offers an exciting opportunity to lead a shift, ensure exceptional customer service while greeting customers at the front desk, and lead the front desk operations.
Shift Leader Responsibilities:
As a Shift Leader at Reign Athletics, you play a key role in ensuring smooth operations,
providing excellent member experiences, and supporting the team. Your responsibilities
include:
- Oversee daily operations at the front desk, and ensure accuracy in all systems during your shift.
- Sell guest passes and memberships, assisting members with questions as needed.
- Greet members and check them in promptly and professionally.
- Serve as the main point of contact for customer support or member concerns.
- Deliver outstanding customer service at all times.
- Conduct gym tours for prospective members.
- Answer phone calls promptly, courteously, and professionally.
- Ensure the lobby and gym floor are clean, organized, and presentable at all times.
- Review and update the unpaid dues or account lists as needed.
Qualifications
About Your Qualifications:
- 2 year of experience in a customer service environment
- Proven background leading others
- Must be 18 years of age or older
- Willing to complete training to master the role
- Advanced understanding of Word, and Excel spreadsheets
- Must be highly motivated and energetic
- Organizational skills
- Ability to multi-task
- Excellent communication and customer service skills
- Basic understanding of retail math for pricing calculations
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Excellent communication and customer service skills
BENEFITS
Please note that all positions at our establishment are paid, including internship positions. This position includes:
- A complimentary membership to the facility
- Professional Personal Training workouts/meal plans if interested
- Opportunities for growth and development
If you are enthusiastic, reliable, and eager to contribute to a positive team environment, we would love to hear from you. Apply today!
Job Type: Full-time
Pay: $13.50 - $16.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
Salary : $14 - $17