What are the responsibilities and job description for the IT Support Specialist position at Reid State Technical College?
Salary
$44,333.00 - $61,480.00 Annually
Location
Evergreen, AL
Job Type
Full-Time
Job Number
07228
College/Division
RSTC-601040-Fiscal Management
Opening Date
12/10/2025
Closing Date
12/24/2025 11:59 PM Central
Campus Location
Reid State Technical College
Position Summary
The IT Support Specialist is responsible for providing technical assistance to users by troubleshooting and resolving issues with hardware, software, and networks. The position will assist with installing and configuring computers, answering support requests via phone, email, or ticket system and training users on new technology. The specialist will help with setup for visual and audio needs for college related events.
Essential Duties and Responsibilities
Major Responsibilities
- Insure all network and technology-related equipment is installed, repaired, and tested in accordance with pertinent industry standards and kept in good working order.
- Develop and maintain an equipment repair and service log system for all technology-related equipment.
- Provide Help desk Support services to all College personnel (Over the phone, email, and/or in person). To include assigned support calls to the appropriate employee to ensure that all tickets are completed in a timely manner.
- Perform preventive maintenance and use diagnostic and troubleshooting procedures to ensure optimum performance of labs and networks.
- Troubleshoot, repair, and install plug-ins on students’ and instructors’ personal computers and laptops so they can access online materials (Canvas, Screencast, etc.).
- Assist in configuring, installing, repairing, maintaining, and troubleshooting the campus networking infrastructure: (routers, switches, hubs, network cards, media converters, UPS appliances, CAT 5 cabling, patch cables, patch panels, RJ45 connectors, junction boxes, and network racks/frames).
- Assist in maintaining campus servers (DNS, DHCP, etc.).
- Assist in managing, maintaining, and creating user accounts; managing security of user accounts; and responding to user requests, questions, and issues.
- Assist with maintaining campus Internet connectivity and monitoring Internet activity.
- Assist with maintaining, updating, and resolving issues with wireless access points.
- Assist instructors in academic labs and classrooms with troubleshooting and repairing of IT Equipment.
- Assist in preparing requisitions for network hardware, computer hardware, software, and supplies.
- Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off the campus.
- Participate in staff, division, and committee meetings as assigned.
- Actively participate in division/college committees and campus activities.
- Other related duties, as may be required by the Executive Director of Financial Services and/or President.
Qualifications
Qualifications
- Associate of Applied Science in Computer Science or other technology related field from a regionally accredited institution or three years of work experience serving as an IT Support Specialist or related role.
- Knowledge of Windows operating systems, servers, desktops and network technology applications.
Application Procedures/Additional Information
As this is an online application system, please use an email address that you regularly monitor, as any applicable follow-up notifications will be sent to the email address listed on the application. Please read the entire application procedure before applying.
Applicants must meet the minimum qualifications and must submit a completed application through the online application system to be considered for this position. Submission of a completed application packet is the applicant's responsibility. To be considered for an interview, only complete application packages will be given consideration; incomplete application packets will eliminate the possibility of an interview.
The applicant must submit all the following as outlined:
- A completed official College employment application
-
A cover letter addressing your interest in the position, relevant qualifications, and how your skills align with the essential duties and responsibilities of the posted position.
- The cover letter should be no more than one page in length.
- A current resume
-
Written verification of minimum required work experience from a current or previous employer.
- Verification must include employment dates, job title, and indicate whether the employment was full-time or part-time.
- There is a form that can be used, which is available at https://www.rstc.edu/employment, located under Documents,
-
Copy of unofficial or official transcripts. (Transcripts must confirm the applicant meets educational requirements.)
- If employed by the College, it is the employee's responsibility to furnish official transcripts to the Office of Human Resources of Reid State Technical College from the institution(s) granting the educational credits.
- Copies of a High School diploma will not be accepted.
Applications must be filed online at: https://www.rstc.edu/employment. If at any point you have problems completing your application, contact the human resources department at Reid State Community College (sbrown@rstc.edu).
Please note: All application materials must be electronic. It is recommended that you have digital copies (such as PDFs) of your resume, employment verification documents (if applicable), all required transcripts, and any other documents identified in the vacancy announcement ready when you begin the online application process. You will be given the opportunity to upload these during the process. Reid State Community College does not accept faxed, mailed, or e-mailed application materials.
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet to be considered for this position. Complete application files must be received by the application deadline. Applicants who fail to submit all required information will be disqualified from consideration. Only applications received during the period of this announcement will be considered.
Applicants are responsible for their own travel expenses.
In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.
Reid State Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.
Reid State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.
Reid State Community College will make reasonable accommodation for qualified individuals with disabilities who are applicants or employees. Applicants who require reasonable accommodation for the interview are encouraged to request it when contacted for an interview appointment.
The College reserves the right to withdraw this job announcement at any time prior to the award being made. The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations.
Please note: All application materials must be electronic. It is recommended that you have digital copies (such as PDFs) of your resume, employment verification documents (if applicable), all required transcripts, and any other documents identified in the vacancy announcement ready when you begin the online application process. You will be given the opportunity to upload these during the process. Reid State Community College does not accept faxed, mailed, or e-mailed application materials.
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet to be considered for this position. Complete application files must be received by the application deadline. Applicants who fail to submit all required information will be disqualified from consideration. Only applications received during the period of this announcement will be considered.
Applicants are responsible for their own travel expenses.
In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.
Reid State Community College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.
Reid State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.
Reid State Community College will make reasonable accommodation for qualified individuals with disabilities who are applicants or employees. Applicants who require reasonable accommodation for the interview are encouraged to request it when contacted for an interview appointment.
The College reserves the right to withdraw this job announcement at any time prior to the award being made. The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations.
The College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
16 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II – Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
- Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
- Member $ 50
- Spouse $ 50
Wellness Premium
- Member $ 50
- Spouse $ 50
If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.
Optional Coverage Plan Premiums
- Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
- Dental Single $ 38 Dental Family $ 50
Duty Hours
(hours vary by campus and needs of the student)
Tuition Assistance
This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.
Employees/Dependents at two-year colleges:
- 1/3 waived after 1st year
- 2/3 waived after 2nd year
- 3/3 waived after 3rd year
Salary : $44,333 - $61,480