RN - Call Center

RN - Call Center 7750 Contact Center Schedule: Day Shift. Monday - Friday 8a-430pm Type additional details specific to position and/or department. About the Position The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and/or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessments to achieve quality outcomes for the customer. Under the general supervision of Central Scheduling management, this position will be responsible for patient triaging, nursing assessments, collaboration with providers as well as other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards. Overview of Responsibilities Provides professional nursing triage services and health advice to patients over the phone. Performs a detailed evaluation of patient symptoms, relaying information to provider and their team when appropriate, providing appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required. Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history, utilizing the patient's chart to determine these conditions. Uses computerized clinical decision-making including algorithms that closely imitate physician logic and thought patterns as a guide. Ensures accuracy of all documentation. Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals. Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports. Phones pharmacies to authorize prescriptions. Contacts nursing homes regarding patient orders. Contacts patients to relay test result information and returns patients’ phone calls with the physician's recommendations for their care. Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records precertification number in chart. Records and tracks all referrals. Performs front office duties and other duties as required. Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians. Arranges appointments for patients who do not need to go to ER but need to see a physician. Consults with physician as needed. Prioritizes work tasks and services and completes tasks in a timely manner. Performs other duties as assigned. Education & Experience Education Required: BSN, will consider someone who is an LPN with an appropriate amount of experience and the approval of providers. Education Preferred: BSN. Experience Required: Minimum of five years obstetrics experience. Experience Preferred: Experience in obstetrics and gynecology, experience with the phone triage process. Licensure & Certification Minimum licensure required: Licensure in State of Indiana as a Registered Nurse Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health. If you are unable to find an open position you are interested in today, please consider Introducing Yourself so that we may reach out to you in the future. Daycare, Doordash, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022 Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.