What are the responsibilities and job description for the Customer Service Representative - Entry Level position at REI?
We partner with nonprofit groups to support community-focused events and fundraising initiatives. Our mission is to help organizations expand awareness, strengthen donor relationships, and make a meaningful impact in the communities they serve—while also providing structured training and growth opportunities for entry-level professionals.
We are currently seeking an Entry Level Customer Service Representative to support our outreach and event teams. This role is ideal for individuals who enjoy working with people, delivering positive experiences, and building foundational skills in communication, customer relations, and community engagement.
Responsibilities:
- Provide friendly, professional support to event attendees, donors, and community members
- Share information about nonprofit missions, campaigns, and fundraising goals
- Assist with customer inquiries, feedback collection, and basic follow-up
- Support on-site event teams with attendee engagement and service coordination
- Help distribute informational and promotional materials
- Maintain a positive, customer-focused presence at events and outreach activities
- Collaborate with team members to ensure smooth and successful events
- Represent nonprofit partners in a professional and enthusiastic manner
Qualifications:
- No prior experience required — paid training provided
- High school diploma or equivalent required; college coursework or degree preferred
- Strong communication and interpersonal skills
- Positive, outgoing attitude with a passion for helping others
- Ability to thrive in a fast-paced, team-oriented environment
- Interest in customer service, events, nonprofit work, or community outreach
- Flexible availability for event-based schedules
Salary : $50,000 - $60,000