What are the responsibilities and job description for the National Account Manager - Tosca & Strategic Pooling Accounts position at Rehrig Pacific Company?
Must live within 90 minutes of a Rehrig Pacific Company's facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS, Erie PA, Kenosha WI, or Orlando FL.
Purpose of Role
The National Account Manager – Tosca & Strategic Pooling Accounts is responsible for growing sales, protecting existing revenue, and elevating Rehrig Pacific's strategic position with Tosca and other assigned pooling providers. This role connects Tosca's automated systems focus with Rehrig's expanding Automated Warehouse Solutions portfolio to create commercial advantage across both platforms. Success is measured by sustained account growth, customer experience improvement, and Rehrig's competitive position within assigned pooling and automation accounts.
Areas of Accountabilities
Account Growth and Customer Experience
- Develop and execute account plans that deliver defined account goals, growth objectives, and customer priorities.
- Execute a solution-based, end-to-end sales process to expand Rehrig's footprint and increase customer value.
- Manage multi-level stakeholder relationships — including executive sponsors — with a clear understanding of customer operating models, automation roadmaps, reusable asset requirements, and decision processes.
- Lead business reviews and coordinated customer engagements that measure performance, drive corrective action, align sales resources, and improve go-to-market readiness for key opportunities.
- Make sound execution-level decisions that maintain customer momentum and support business priorities.
- Maintain accurate account data, activity, and opportunity information in Salesforce to improve visibility to account health and commercial progress.
Cross-Functional Alignment
- Translate customer requirements and project deliverables into clear internal actions, ownership, timelines, risks, and success measures.
- Own the customer experience by identifying service gaps, coordinating internal resources, and driving resolution, execution improvement, and account success.
- Operate cross-selling and support strategies with Supply Chain and Delivery Solutions for shared accounts and automation-related opportunities.
Market, Product, and Segment Expertise
- Build and apply knowledge of pooling models, reusable assets, automated warehouse systems, customer investment activity, market trends, and buying triggers to shape account direction and inform market strategy.
Knowledge, Skills, and Experience
- Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or relevant experience.
- 7 years of experience in strategic sales, national accounts management, or complex B2B environments.
- Proven success growing revenue, strengthening retention, and building executive relationships within large, complex strategic accounts.
- Working knowledge of pooled asset programs, reusable asset applications, and automated warehouse systems.
- Proven ability to manage complex opportunities through negotiations and execution handoff.
- Strong written, verbal, presentation, and stakeholder communication skills.
- Fluent in MS Office 365, Salesforce (CRM), Zoom Info, and AI-enabled tools.
- Willingness to travel approximately 50%, including air travel and driving.
- Job may require physical lifting of products.