Benefits Administrator

Purpose of Role

As part of the Total Rewards team, the Benefits Administrator supports the day-to-day execution of employee benefit programs by managing inquiries, processing enrollments and changes, and serving as a liaison between employees, vendors, and internal teams. This role ensures the accuracy and integrity of benefits and payroll data, assists with audits and year-end processes, and contributes to successful Open Enrollment. This individual must perform work of a confidential nature, thus must comply to specific security protocols.

Areas of Accountabilities

Benefits Administration

• Monitor Benefits in-box daily, responding timely and accurately to all emails.
• Answer Total Rewards general number and respond to voicemail messages.
• Reconcile all benefits invoices, submit to accounting, and track accordingly.
• Reconcile electronic benefits file feed discrepancies and report any errors.
• Act as liaison between employees and benefit providers to research eligibility discrepancies.
• Review, and approve, or deny ADP benefits enrollment for new hire or qualified life event tasks.
• Support team with annual Open Enrollment processes including educating employees, travel, and various ADP tasks.
• Process Medical Support Orders, set-up payroll deductions, and notify agencies.
• Prepare and process outgoing mailers.
• Support monthly virtual benefits orientations.
• Review ADP and Fidelity data quarterly to ensure beneficiaries are listed and tasks are closed from previous quarter.
• Other benefits projects and tasks as needed.

Payroll Collaboration

• Monitor Total Rewards In-Box, responding timely and accurately to all emails.
• Provide support with audits and subpoena’s (pull payroll records, I9’s, etc.).
• Troubleshoot payroll benefits deductions discrepancies.
• Review/test year-end benefits deductions to ensure accuracy of payroll for following year.

Knowledge, Skills, and Experience

• High school diploma or equivalent preferred
• At least 1-2 years of administrative experience
• Bilingual in Spanish preferred, but not required
• Strong interpersonal and communication skills, with ability to professionally communicate both verbally and written with employees and outside partners
• Proficient with Microsoft Office Suite
• Excellent organizational skills, time management, and attention to detail
• Working knowledge of ADP WorkforceNow preferred
• Experience with Excel and basic formulas and pivots
• Able to travel up to 20% of the time.