What are the responsibilities and job description for the Home Care Coordinator position at REHOBOTH ELDERLY CARE AND COMPANIONSHIP LLC?
The Home Care Coordinator is responsible for maintaining ongoing communication with the clinical team, caregivers, patients, and family members. Include communication with referral and intake sources for all patients.
The Home Coordinator shall plan for home healthcare service coverage. The Home care Coordinator/scheduler is responsible for the management of the current schedule for caregivers while striving to ensure that patient families are satisfied and receive excellent customer service.
Coordination of all cases includes the following:
· Attendance
· Prebilling
· Entering timesheets and requesting initial while doing attendance.
· Informing the clinical department of all complaints and incidents, documenting in the HHAexchange system as necessary
· Receptionist duties
- Distributing supplies to aides and nurses and recording in the HHAE system
- Schedules/Assigns caregivers to patient cases
- Interact with families, clients, and caregivers regarding services.
- Maintaining ongoing communication with referral and intake sources for all patients.
- Follow-up with clients and caregivers regarding coverage, and cancellation of staff.
- Answering phone calls to the office and communicating messages to other staff
- Maintain open and current communication with the management team regarding changes in the status of clients and caregivers.
- Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements/needs.
- Maintain confidentiality regarding all aspects of job responsibility es and compliance with HIPAA Privacy and Security Rules
- Documents of all notes and updates for patients and caregivers into the HHAexchange
- Participates in agency on-call when scheduled
- Ensures supervision and direction to HHA/PCA personnel
- Report all incidents to the immediate supervisor.
- Ensure services are provided as prescribed by the client's Plan of care.
- Prebilling and working on the Call Dashboard daily.
- Performs other duties as needed.
Salary : $24 - $26