What are the responsibilities and job description for the Administrative Coordinator position at Rehab Services of Louisiana?
The Administrative Coordinator coordinates the workflows that support timely, consistent client care. Working with local offices, clinical leadership, corporate staff, and managed care organizations (MCOs), this role tracks authorizations, documentation, appointments, and service utilization. Success in this position requires organized follow-through, accurate electronic records, and clear communication to help resolve issues and reduce interruptions in care.
Responsibilities- Maintain centralized tracking of authorization periods, approved service units, treatment plan dates, reassessments, and required appointments.
- Identify upcoming deadlines and coordinate scheduling and administrative follow-up with local offices and licensed mental health professionals (LMHPs).
- Monitor pending, missing, or delayed authorizations and work with MCO representatives and appropriate staff to resolve outstanding issues.
- Review the electronic health record (EHR) to verify that required client documents are uploaded accurately and on time.
- Conduct routine administrative chart reviews.
- Monitor LMHP schedules and coordinate community worker schedules, assignments, and coverage with local offices and clinical leadership.
- Review client services weekly and monthly.
- Serve as a centralized administrative contact for scheduling, EHR tracking, and authorization questions. Communicate outstanding tasks and deadlines to local Office Assistants and Office Managers and track resolution.
- Identify workflow problems and recommend improvements that help reduce interruptions in client care.
- Maintain client confidentiality, comply with HIPAA and company policies, complete required training, and participate in quality and performance improvement activities.
- Perform other related duties as assigned by leadership.
- High school diploma or equivalent required; associate degree preferred.
- Proficiency with EHR systems, Microsoft Excel, and electronic tracking tools.
- Strong organizational, communication, problem-solving, and follow-up skills.
- Two years of healthcare administration, scheduling, authorization, or related office experience preferred.
- Knowledge of Medicaid managed care and Louisiana Mental Health Rehabilitation (MHR) services, including Community Psychiatric Support and Treatment (CPST) and Psychosocial Rehabilitation (PSR), preferred.
- Ability to perform routine office duties, operate standard office equipment, and lift up to 25 pounds as needed.
Salary : $18 - $22