Room Service Captain

The In-Room Dining captain is responsible for supervising the daily tasks of In-Room Dining Associates, ensuring accuracy and timeliness.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Participating in ongoing training of Associates to ensure performance continues to improve and all hotel service standards are consistently being met
• Assisting in ordering and maintaining par levels in the In-Room Dining department
• Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
• Assisting the In-Room Dining Manager with controlling labor costs
• Ensuring proper set up of department area, making sure all mise en place is ready so that orders are not delayed
• Inspecting daily set-up, presentation, and delivery of amenities
• Controlling the order load of In-Room Dining Servers
• Maintaining proper condition and cleanliness of In-Room Dining area and assets
• Assisting all other Associates and ensuring they are providing the highest level of customer service
• Communicating with the kitchen regarding any special needs or requests
• Delivering guest orders and amenities in a timely manner with 100% accuracy
• Performing related duties as directed

QUALIFICATIONS

• High School Diploma or equivalent education preferred
• One (1) to two (2) years’ experience in In-Room Dining at an upscale hotel required
• Two (2) to three (3) years’ experience in customer service preferred
• Good written and verbal communication skills
• Must possess required state/local compliance certifications

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 9 hours.  Must be able to lift up to 25 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.