Network Systems Technician/Help Desk Technician (Confidential)

SALARY RANGE: 

• Network Systems Technician: $2,555.57 - $3,775.76 Bi-weekly ($66,444.82 - $98,169.76 Annual)
• Help Desk Technician: $2,378.12 - $3,513.57 Bi-weekly ($61,831.12 - $91,352.82 Annual)

There are 9 steps in the salary range. New hires will be offered Step 1 as starting salary

REPORTS TO: Information Technology Supervisor

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. 

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

POSITION SUMMARY:
Under general supervision, this position supports the organization's technical operations, including desktop hardware/software, server and network infrastructure, VoIP telecommunications, database, and web applications. The role will be filled based on the candidate's qualifications, either as a Network Systems Technician or Help Desk Technician.

Candidates with only Help Desk support experience are encouraged to apply.

PRIMARY DUTIES AND RESPONSIBILITIES:

For Network Systems Technician:

1. Maintain and support all server, network, and desktop hardware and software.
2. Perform tasks to ensure functionality of VoIP telecommunication systems.
3. Develop, maintain, and troubleshoot database and web applications.
4. Create, manage, and troubleshoot system and user accounts.

For Help Desk Technician:

1. Provide first-level technical support for hardware, software, and user accounts via phone or email.
2. Set up and maintain desktop/laptop hardware and software.
3. Manage and troubleshoot VoIP telecommunication systems.
4. Maintain inventory of Information Systems hardware and software.
5. Support the Door Card System.

Shared Responsibilities:

1. Perform other related duties as required.
2. Collaborate effectively with a diverse staff and demonstrate cultural awareness.

MINIMUM QUALIFICATIONS:

For Network Systems Technician:

1. College degree in Computer Science or related field highly desirable.
2. At least 2 years of Help Desk experience and 1 year of experience with network systems.
3. Experience with database and web development, maintenance, and delivery.

For Help Desk Technician:

1. High School Diploma or GED.
2. At least 1 year of Help Desk experience.

For Both Roles:

1. Ability to identify and resolve hardware and software issues.
2. Strong oral and written communication skills.
3. Valid driver’s license (CDL) and reliable, insured transportation.
4. Ability to lift up to 40 pounds.

APPLICATION INSTRUCTIONS:
Applicants should specify their preferred role in their application (Network Systems Technician or Help Desk Technician). Only one position will be filled based on the selected candidate's qualifications.

BENEFITS:

At the Regional Center of the Easy Bay, we offer a full spectrum of competitive benefits including:

• 3 weeks paid vacation 12 sick days
• 13 paid holidays 3 floating holidays
• Multiple options for medical care (including Kaiser at 100% employer paid for employee)
• Dental and vision plans
• CalPERs Retirement (pension),
• Student Loan Forgiveness*
• Flex schedule, if applicable
• Work at Home schedules, if applicable
• Employee Assistance Program, including mental health care

*The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a governmental, 501(c)(3) nonprofit, or other qualifying nonprofit organization may apply to have the balance of their student loans forgiven (tax free) after making 120 monthly payments.

Regional Center of the East Bay (RCEB) does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.