What are the responsibilities and job description for the Customer Service Claims Representative position at Regional Warehouse and Logistics?
Position Summary
In support of clients Wildfire Recovery Compensation Program, client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience.
This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations.
Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.
Key Responsibilities
Customer Assistance: Respond to resident questions in-person with clarity and empathy.
Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
Documentation Handling: Assist with scanning, uploading, and validating documents incompliance with program requirements.
Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly.
Compliance& Confidentiality: Adhere to company policies, data privacy standards and legal requirements when handling resident information.
Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.
Qualifications& Skills
Experience: Prior Insurance or Healthcare claims support experience preferred.
Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.
Soft Skills:
Strong active listening and communication skills
High level of empathy and patience
Ability to remain calm and professional in stressful or emotional situations
Other Requirements:
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Flexible to adapt to changing processes and priorities
Job Type: Full-time
Pay: $28.00 per hour
Experience:
- Claims : 2 years (Preferred)
Work Location: In person
Salary : $28
