Genesee Transportation Specialist

Reports To: Regional Manager, Genesee

Compensation: $21.25 per hour

Work Schedule: Monday to Friday 10:15 am- 6:45 pm

Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. We're looking for a collaborative, solutions-oriented leader to help improve how our organization operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this is an opportunity to make a lasting impact while growing your career.

Why Join RTS?

Staying Healthy

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)

Feeling Secure

• Pension Plan
• NYS Deferred Compensation Plan
• Life, Disability & Supplemental Insurance

Work-Life Balance

• 17 days of PTO upon hire
• Paid Holidays
• Employee Assistance Program
• Wellness Program
• Culture & Inclusion Council
• Public Service Loan Forgiveness (PSLF)
• Employee Discounts & More

About the Role

The Transportation Specialist is responsible for providing administrative and clerical support at his/her regional subsidiary, which includes answering telephones, scheduling customers for service, dispatching Bus Operators and communicating with customers on expected arrival times or other real-time requests, inputting operational data, maintaining operational and government-regulated records, preparing monthly reports of financial and performance data, and processing invoices and payments.

What You'll Do

• Answer telephone calls from customers, account holders, and employees on the multi-line telephone; respond to callers' requests, questions, and/or complaints or refer callers to supervisor.
• Provide customer service by explaining available service and fare structure, identifying pick-up and drop-off locations, and promptly addressing complaints and requests.
• Schedule Dial-A-Rides, Medicaid rides, and/or other 'specialized service' rides; maintain accurate records of scheduled services and ridership; prepare/type Bus Operator schedules.
• Serve as a dispatcher for Bus Operators; assist Bus Operators with service delivery as needed.
• Reconcile Bus Operator schedules, manifests, and fares; calculate totals and prepare daily deposits and reports; maintain accurate records.
• Manage Medicaid ridership, ensuring compliance with government regulations, verifying rider eligibility, scheduling, and attesting to rides, monitoring cancellations and additions, maintaining records, processing invoices, and securing payment.
• Process incoming and outgoing mail.
• File documents and maintain operational records in compliance with government regulations and operational needs.
• Compile data and prepare reports and other documentation on a regular or ad hoc basis, including dispatch logs, mileage reports, fuel usage and expense reports, sales and revenue reports, maintenance schedules, department performance indicator reports, ridership reports, and Trip Scoring Index reports.
• Maintain customer surveys.
• Prepare invoices and payments; maintain Accounts Receivable and Accounts Payable records; manage petty cash; prepare documentation and reports for the Finance Department on a regular or ad hoc basis.
• Maintain inventory of office supplies.
• Maintain orders for employee uniforms.
• Prepare and issue DSS bus passes.

ADDITIONAL RESPONSIBILITIES:

• Provide coverage and support for other positions as needed.
• Other duties as assigned.

What We're Looking For

Required Qualifications

• High School Diploma or GED.
• At least 2 years' experience working in an office.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Knowledge, Skills & Abilities

• Ability to perform a variety of routine duties involving the use of procedures and the application of clearly prescribed standard practice where the employee could make minor decisions and use some judgment.
• Ability to work from objectives defined by supervisor or by explicit procedures and rules. Proceeds alone on routine work and refers questionable cases to supervisor. Finished work not regularly reviewed by a supervisor. The performance of tasks and activities is reviewed by the supervisor on a scheduled basis.
• Strong computer skills, including intermediate knowledge of MS Outlook, MS Word, MS Excel, MS PowerPoint, and internet navigation; ability to effectively operate office equipment.
• Strong verbal and written communication skills.
• Excellent customer service skills; customer-focused.
• Strong organizational skills.
• Strong time management skills; ability to manage multiple projects simultaneously.
• Ability to focus under pressure.
• Attentive to detail.
• Ability to work independently and within a team.
• Ability to take direction, correction, and offer suggestions.
• Basic knowledge of arithmetic and accounting procedures.

Working Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to use a computer or other technologies. The employee frequently is required to see, talk, and hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. The noise level in the work environment is usually light.

Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, citizenship or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. RGRTA will provide reasonable accommodations to qualified applicants and employees with known disabilities unless doing so would impose an undue hardship on the operation of the organization.