Patient Navigator Ambulatory (2595)

The Patient Navigator serves as a consistent care coordinator throughout the continuum of care for patients and families throughout their healthcare journey. A patient navigator helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care. Coordinates communication with providers and other healthcare team members on behalf of the patient without close supervision.

What you will do

• Creates a seamless flow through the health system to facilitate the patient’s care.
• Facilitates improved health care access and quality for underserved populations through advocacy and care coordination
• Offers prenatal-specific health education, support, and connect patients to pediatric care, new mother's resources, and community support
• Organizes schedules and manages appointments for patients to ensure they receive services in a timely manner
• Facilitates communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care.
• Manages health care records
• Informs the patient on financial aspects of care and linking patient to financial resources as needed.
• Proactively manages relationships with patients.
• Accommodates interpretive language services when needed
• Manages follow up visits and ensuring continuation of care and linkage to community resources
• Works Collaboratively with all members of the healthcare team to meet the patient needs.
• Identifies and communicates any social challenges faced by the patient.
• Maintain visibility and accessibility to assigned patient base.
• Effectively manage time, workload and resources.

• Successful completion of an approved Medical Assistant program. Required
• Current documentation of a national certification as a Certified Medical Assistant through the American Association of Medical Assistants (AAMA) or for the Registered Medical Assistant (RMA) through the American Medical Technologists (AMT) or for Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) or Certified Clinical Medical Assistant through the National Center for Competency Testing (NCCT) or for Certified Clinical Medical Assistant through National Association for Health Professionals (NAHP) or for CCAMA through MedCA Certifications. Upon Hire Required
• Patient Navigator Certification Upon Hire Preferred
• Minimum 2 years experience of OB/GYN outpatient office or related experience Required and
• Hospital experience Preferred