Medical Assistant-Certified II

A Brief Overview

This position provides clinical responsibilities delivering high quality patient care and clerical support for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Accountable for the gathering, entry and verification of registration information. In addition, collects of co-pays, may provide entry of patient charges and facilitates the care process by effectively processing information in a timely and accurate manner. This position must retain a high level of professionalism at all points of time.

What You Will Do

• Assists physician and other providers to examine and treat patients, including handing instruments or materials or performing such tasks as giving injections or removing sutures. May give medications or immunizations, administer basic healthcare or medical treatment, change dressings on wounds, and applying bandages, dressings, or splints.
• Obtains, identifies and records patients' medical history, vital statistics, prevention data, medications, chief complaints and other pertinent information; observes, records and reports pertinent patient symptoms, reactions, condition changes or information such as test results in medical records.
• Collects, prepares and transports blood, tissue or other laboratory specimens, logs specimens and prepares for testing. Performs basic laboratory test, disposes of contaminated supplies and sterilizes instruments. Performs phlebotomy functions, venipuncture and skin puncture procedures as requested or required by provider.
• Prepares treatment rooms for patient examinations, keeping rooms neat, clean and stocked with adequate medical supplies. Maintains instruments and prepares sterilization as required.
• Operates electrocardiogram (EKG) or other medical equipment to administer routine diagnostic test.
• Prepares patient for visit, keeps them updated on the status of their appointment and assists with rescheduling or scheduling follow-up appointments. Instructs patient as to general clinic policies, patients' rights and responsibilities as needed. Explains treatment procedures, medications, diets or physician's instructions.
• Greets patients upon arrival in practice. * Understands and performs individual role in assuring compliance for regulatory, accreditation and system process. * If assigned, answers phone and routes patient to appropriate clinical or administration area.
• Completes and verifies registration information for each patient: * Verifies patient identity per protocol. * Verifies address utilizing open ended questions. * Ensures benefit verification process for current service date has been completed. * Scans insurance card(s) into system. * Ensures patient has received HIPAA, Financial Policy, MSP, Pt Notification of Provider based clinic (if appropriate) have been signed, and scans as needed into system.
• Collect co-pay as well as any outstanding self-pay balance: * Provide patient with receipt of transaction. * Enter into system. * Maintain cash-drawer, reconcile any end-of-day cash receipts per ambulatory protocol.
• Works assigned encounter edits on a frequent basis throughout the day. Depending upon size of department assigned work could be also be Encounter Prep, Eligibility Checks, Appointments to schedule, Appointments to re-schedule, no-shows, encounters with no charge.
• Performs check-out duties for patients as they exit practice: a) Schedules patient for follow-up as requested by provider and B) Provides assistance for referrals as directed.
• If dedicated scheduling staff do not exist in the department, schedules both new patients and follow-up care based on patients calling into the practice. If scheduling new patients, responsible for obtaining necessary information for insurance verification.
• Assists patients in obtaining necessary referrals for follow-up services. Also could be responsible for obtaining proper authorizations and pre-certifications for all outside procedures scheduled through the outpatient clinic or department.