Teller

Regional Missouri Bank

Job Description

Department: Operations

Job Title: Teller

Reports to: Branch Manager

Type of position: Full-time

Hours: Approximately 40/ week based on need

FLSA Status: Non-Exempt

Position Overview:
The Teller is responsible for performing a wide range of banking transactions and customer service functions, including deposits, withdrawals, loan payments, and check cashing. This role requires a working knowledge of bank products, operations, and deposit compliance, along with a commitment to accuracy, confidentiality, and fraud prevention. The Teller must demonstrate professionalism, adaptability, and strong interpersonal skills, and be willing to be cross-trained in various areas of branch operations. Independent judgment and minimal supervision are expected.

Key Responsibilities & Expectations:

• Adhere to bank policies and procedures to minimize losses.
• Greet customers warmly and professionally upon arrival and on the phone.
• Receive and verify deposits, cash checks, and process loan payments.
• Prepare cashier’s checks and money orders.
• Process customer statements and validate transactions accurately.
• Balance cash drawer at the beginning and end of each shift.
• Assist customers with account services such as online/mobile banking, ordering checks and debit/ATM cards.
• Ensure all transactions are recorded promptly and in compliance with bank procedures.
• Respond to inquiries regarding accounts and bank products or refer them to the appropriate team member.
• Attempt to resolve customer account issues or escalate as needed.
• Have documentation for Currency Transaction Reports (CTRs) and be familiar with Suspicious Activity Reports (SARs).
• Answer incoming calls professionally.
• Actively Identify customer needs, cross-sell & recommend appropriate banking products.
• Demonstrate attention to detail and accuracy in all transactions.
• Uphold confidentiality and security protocols to protect customers and bank assets.
• Identify fraudulent activity.
• Exhibit adaptability and teamwork in a dynamic banking environment.
• Engage in open communication with supervisors and colleagues.
• Foster a respectful environment and refrain from behavior that disrupts team cohesion.
• Maintain a professional demeanor and appearance.
• Perform other duties as assigned by management.

Qualifications & Education Requirements

• 1–3 years of teller experience preferred.
• High School Diploma or GED required.
• Proficiency in Microsoft Excel and Word.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced, multi-task environment.
• Reliable attendance and punctuality.
• Willingness to participate in job-related continuing education.
• Ability to stand for extended periods and lift up to 25 pounds.
• Visual acuity requirements include close, distance, color, and peripheral vision.
• While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk, reach with hands and arms. The employee is occasionally required to sit climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.