Case Manager

Position Summary: We are seeking a highly organized Behavioral Health Case Manager to oversee and manage all aspects of client case management. This role requires exceptional communication skills to collaborate with clients, families, and other service providers, ensuring coordinated and effective support for all parties.

Why Choose RBC?

Competitive Compensation & Benefits:

• Competitive Salary Bonus System based on billable hours & KPIs
• Comprehensive Benefits Package (Medical, Dental, Vision, Life Insurance)
• 401(k) Company Match for retirement planning
• Paid Trainings
• Paid Time Off: Starting at 2 weeks, increasing at 3 years
• Paid Holidays & Employee Assistance Program (legal & financial advice, free counseling, and more!)

Culture & Community:

• Positive Work Environment – Summer picnics, holiday parties, awards, and interactive team events!
• Office setting with standard business hours.
• Integrity & Accountability – We take pride in our work, hold ourselves to high ethical standards, and take responsibility for our actions.
• Customer Commitment – We are dedicated to providing excellent service and building strong relationships with our clients and partners.
• Continuous Learning & Growth – We encourage innovation, professional development, and ongoing learning to help our team thrive.
• Respect & Inclusivity – We celebrate diversity and create a workplace where all voices are heard, respected, and valued.

Who We Are:

• At Regional Behavioral Consultants (RBC), we are committed to ethical, high-quality care that empowers families and professionals alike. We take pride in our comprehensive case management, strong supervision, and collaborative approach to making a difference.
• Equal Opportunity Employer – We welcome applicants of all backgrounds.

Key Responsibilities

• Manages client insurance, eligibility, and tracking of services.
• Submission of authorizations for clients based on individual payor requirements.
• Schedules appointments with families and insurance companies; maintains and updates daily calendar.
• Day to day technician scheduling
• Sets up and maintains files and records which may contain confidential information.
• Manages client waiting list.
• Schedules and coordinates Coordination of Care meetings with clinicians for documentation and service supports.
• Administers/coordinates programs, projects, and/or processes as assigned.
• Audit documentation and report Key Performance Indicators
• Identify and schedule client cases
• Utilize EMR and create documents for clinicians
• Manage and task documentation due dates for assessments, treatment plans and other clinical documentation
• Create and provide Complex Case Conceptualization for client cases with natural and formal resources within the communities
• Network with community providers, evaluators and county support systems to represent the company at events, through email and other collaborative activities
• Independently identify authorization process for new and established insurance companies for authorization purposes

Minimum Qualifications & Skills

• Demonstrated understanding of case management principles, practices, and ethical guidelines.
• Familiarity with various insurance plans, including Medical Assistance, UPMC, Highmark, Carelon of PA, and Geisinger.
• Proficiency in electronic health records (EHR) or other relevant documentation systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficient in documentation, including the ability to prepare clear, concise, and accurate case notes, treatment plans, and reports in a timely manner.
• Strong organizational and time management skills to manage multiple cases and prioritize tasks effectively.
• Ability to maintain confidentiality and adhere to privacy regulations (HIPAA).
• Ability to work independently and collaboratively within a multidisciplinary team.

Education and Experience

• High school diploma or equivalent required; bachelor's degree in social work, psychology, or a related field preferred.
• Experience in case management or similar role.

Join us in changing lives! Apply today:

• www.regionalbehavioralconsultants.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance