Academic Support Coordinator

This position advances student success and retention by leading the coordination, delivery, and continuous improvement of academic support services—both on campus and online. With a strong focus on quality and excellence, the Academic Support Coordinator serves as a subject matter expert, develops instructional programs and digital resources, supports assessment initiatives, administers testing services, ensures quality and excellence in offerings, and supports the operation of academic support systems.

Work Location: Virginia Beach, VA

Essential Duties

• Design, deliver, and assess CSH online and on-campus workshops and presentations about writing, reading, and study skills, and support the NPP cohorts along with other specialized academic support initiatives.
• Recruit, train, develop, and evaluate academic support academic coaches; maintain accurate records and documentation of all related activities including overseeing the coach preparation course and the coach training course.
• Develop, maintain, and promote high-quality, scalable digital learning tools and materials that enhance the student academic experience, including short “Growth Tracks”
• Manage Canvas-based academic support courses, including the Academic Integrity Workshop, and support CLEP exam administration.
• Troubleshoot key academic systems (e.g., appointment scheduler, support email accounts) and assist in coordinating special online academic support events.
• Support academic support assessment efforts, including Quality Enhancement Plan (QEP) activities and other university initiatives focused on student success.
  
  

Qualifications

• Must have an exceptional writing background including a solid understanding of MLA, APA, and Turabian. The Academic Support Coordinator must have superior writing skills, and excellent oral communication skills, be able to present complex information to multiple audiences with expertise and teach concepts clearly and concisely
  
  

Candidates Must Have

• Bachelor’s degree required in a writing-intensive field; Master’s degree preferred
• Strong communication skills, expertise in research-based writing, ability to work independently, and willingness to serve others
• Ability to be responsible for managing a team through recruiting, hiring, training, and ongoing development academic coaches
• Demonstrates patience, empathy, kindness, and active listening
• Proficiency with Microsoft 365
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity
  
  

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.