What are the responsibilities and job description for the Patient Coordinator in Telehealth Services position at Regenics?
Patient Coordinator (Telehealth Services)
Location: Tarzana
Job Type: Full-Time
Compensation: Base Performance Bonuses
About Us
We are a fast-growing telehealth company dedicated to making high-quality care more accessible, convenient, and personalized. Our team is passionate about helping patients take control of their health through innovative digital solutions.
Role Overview
We’re looking for a Patient Coordinator who thrives in a fast-paced, patient-focused environment. In this role, you’ll serve as a key point of contact for prospective and existing patients - guiding them through their care journey, answering questions, and ensuring they receive the support they need to stay engaged with our services.
This position is ideal for someone who is empathetic, confident on the phone, and results-driven.
What You’ll Do
- Follow up with prospective patients who began but did not complete the onboarding or checkout process
- Re-engage past patients and help them restart their care plans
- Connect with patients requesting cancellations to understand concerns and offer solutions
- Educate patients on available treatments, benefits, and next steps
- Build trust and rapport through clear, compassionate communication
- Maintain accurate records of patient interactions in our system
- Consistently meet or exceed performance and engagement targets
What We’re Looking For
- 1–3 years of experience in sales, customer retention, or patient coordination (telehealth or healthcare preferred)
- Strong communication skills, especially over the phone
- Ability to handle objections and guide conversations with confidence
- Empathy and professionalism when discussing sensitive health topics
- Self-motivated and comfortable working independently (no micromanagement).
- Experience with CRM systems is a plus
What Makes You a Great Fit
- You’re persuasive without being pushy
- You know how to turn hesitation into confidence
- You genuinely enjoy helping people while achieving measurable results
- You can balance patient care with performance goals
Compensation & Benefits
- Competitive base salary
- Uncapped performance bonuses
- Fully remote work environment
- Opportunities for growth within a rapidly scaling company
Why Join Us?
You’ll play a critical role in helping patients access care they may otherwise miss—while building a rewarding career in a high-growth industry.
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
Work Location: In person
Salary : $25