Customer Service Representative

Call Center Customer Service Representative

Overview:

See yourself starting a new career journey? As a Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call. 

Excellent pay up to $17.00 an hour with excellent full-time benefits and quarterly incentive.

Duties and Responsibilities:

· Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.

· Demonstrate the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and public.

· Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.

· Register and/or update patient’s demographic information into the patients record daily.

· Always maintain patient confidentiality. Maintain call center confidentiality and code of compliance,

· Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.

· Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.

· Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.

· Run phone tree program (appointment reminder system) on a nightly basis 2 days in advance.

· Maintain a neat/well organized work area.

· Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.

Benefits and Perks:

· Medical, dental, vision, and life insurance (Eligible first of month following hire date)

· 18 paid days off.

· 9 1/2 paid company holidays and your birthday.

· 401K with Company Match.

· Agency wide "Quarterly Incentive" (Eligible after 90 days)

Salary : $17