Temp HR Service Center Operations Manager

HR Service Center Operations Manager- R46374

Position Description

As an HR Service Center Operations Manager, you?ll be responsible for the HR4U Service Center?s strategic engine, setting and governing the standards that enable HR4U to deliver a predictable, compliant, and scalable enterprise, service experience for employees across the globe.

Roles Responsibilities

• Owning and maintaining service governance, including decision rights ensuring clear purpose and defined business rules.
• Leading SLA/OLA design and strategy, ensuring alignment with business expectations, risk controls, and operational capacity.
• Maintaining governance standards including catalog/routing/task design, risk controls, and the enterprise escalation matrix.
• Establishing and enforcing frameworks that support scalable, predictable, and high?quality service performance.
• Partnering with HR Tech and external vendors to ensure tools, workflows, and platforms enable governance and future scalability.
• Leading the enterprise VOC and KPI governance framework, including dashboard standards and performance measurement.
• Translating insights into service improvements that strengthen the HR4U service model.
• Owning the SLA/KPI reporting strategy, ensuring clear, accurate, and actionable performance storytelling.
• Conducting root?cause analysis and govern performance remediation plans to address systemic issues.
• Overseeing operational controls, compliance, and Tier 2 quality frameworks, including QA programs, scorecards, and training.
• Leading the change and readiness strategy for HR4U service lifecycle enhancements.
• Ensuring enterprise-wide adoption of new standards, capabilities, and governance updates across HR and COEs.
• Governing training and readiness programs, including Tier 2 COE training and role?based enablement.
• Managing the rollout and decommissioning of processes to maintain operational consistency and service integrity.
• Overseeing alignment to service standards, quality expectations, and compliance requirements across the HR ecosystem.
• Performing other duties as assigned.
  
  

Skills

• You have a minimum of a Bachelors degree in Human Resources, I/O Psychology, Labor & Employment Relations or other relevant field
• 10 years of progressive experience in a direct customer service position
  
  

Education

• Bachelors degree in Human Resources, I/O Psychology, Labor & Employment Relations or other relevant field