Patient Access Representative

Regenerative Orthopedic Center (ROC) is looking for an experienced Patient Access Representative to join our team. We are open to both full-time and part-time candidates, with a minimum commitment of 16 hours per week, consisting of at least two full workdays.

This is a primarily phone- and computer-based position responsible for scheduling appointments, processing referrals, obtaining required records, and helping patients navigate access to orthopedic care. The ideal candidate is organized, dependable, comfortable managing a high volume of patient communication, and able to provide excellent service in a fast-paced medical environment.

What You'll Do

• Schedule, reschedule, and cancel patient appointments according to provider-specific scheduling protocols.
• Assist patients by phone with appointment and scheduling questions.
• Process incoming referrals and supporting documentation.
• Request chart notes, imaging, referrals, and other records needed for appointments.
• Collect and maintain accurate patient demographic and insurance information.
• Monitor voicemail, scheduling queues, and patient waitlists and follow up as needed.
• Monitor provider schedules for openings, errors, and opportunities to improve appointment access.
• Coordinate with clinical teams, referring offices, and other ROC departments to resolve scheduling needs.
• Maintain accurate documentation in the Electronic Medical Record (EMR) and practice management systems.
• Escalate complex scheduling or patient concerns appropriately.
• Protect patient confidentiality and follow HIPAA and ROC policies and procedures.

What We're Looking For

Required:

• High school diploma or equivalent.
• 2 years of experience in a medical office, patient access, medical scheduling, or similar healthcare setting.
• Experience managing multiple provider schedules or calendars.
• Strong customer service and verbal communication skills, particularly by phone.
• Strong computer skills and experience with electronic scheduling or practice management systems.
• Ability to manage a high volume of tasks while maintaining accuracy and attention to detail.
• Professional, dependable, and team-oriented.
• Availability to work a minimum of two full days (16 hours) per week.

Preferred:

• Experience in an orthopedic or specialty medical practice.
• Experience processing referrals and obtaining medical records.
• Familiarity with insurance plans, referral requirements, and medical terminology.
• Experience with Modernizing Medicine (EMA).

Schedule

This position may be full-time or part-time, depending on candidate availability and department needs. Part-time employees must be available for a minimum of 16 hours per week, scheduled as two full workdays. Additional days and hours may be available.

What to Expect

This is an onsite, primarily seated position with frequent telephone and computer use throughout the day. Most patient interaction occurs by phone. The role requires the ability to manage multiple priorities, communicate professionally with patients and medical offices, and maintain accuracy in a busy environment.

Employees may occasionally be asked to work at another ROC location based on operational needs.

Why ROC?

ROC is a physician-led orthopedic practice focused on providing exceptional care and an excellent patient experience. Our Patient Access team plays a critical role in that experience by helping patients reach the right provider and ensuring they have what they need before their appointment.

If you enjoy helping patients, are comfortable spending much of your day on the phone, and have experience with medical scheduling and referrals, we encourage you to apply.

Regenerative Orthopedic Center (ROC) is a growing, physician-led orthopedic practice dedicated to helping patients stay active and return to the activities they love. With multiple locations throughout the Portland metro area, our team includes orthopedic surgeons, advanced practice providers, therapists, clinical staff, and administrative professionals working together to provide exceptional patient care.

At ROC, we believe great patient care starts with a strong team. We value collaboration, accountability, communication, and a willingness to adapt as our organization continues to grow. Every role at ROC contributes to the patient experience, whether working directly with patients or supporting the teams behind their care.

We offer a fast-paced, team-oriented environment with opportunities to learn, develop new skills, and grow professionally. We are looking for dependable, motivated individuals who take pride in their work, support their teammates, and want to make a meaningful contribution to both our patients and our organization.

If you are looking for an opportunity to grow with an established and evolving orthopedic practice, we invite you to explore a career with ROC.