What are the responsibilities and job description for the Product Manager, Digital Ticketing Experience position at Regal?
Regal Cinemas is looking for a Product Manager to lead the full digital ticket‑purchasing journey across our web, iOS, Android, Kiosk, and POS platforms. In this role, you’ll make it faster and easier for millions of moviegoers to choose their film, complete checkout, and get into the theater with confidence and excitement. You’ll improve everything from ticket selection through admission and work closely with partners across the food & beverage ordering experience integrated into ticketing.
At Regal, ticketing is the gateway to the magic. Your work will directly influence how guests plan their night out, buy their tickets, and walk into the auditorium — delivering a smoother, more intuitive path while driving real business impact. If you love creating digital experiences that delight customers and support a brand built on entertainment, this is your moment to shine.
Key Responsibilities
- Own the strategy and roadmap for Regal’s digital ticketing experience across platforms, balancing customer needs, operational constraints, and business goals.
- Improve the end-to-end purchase journey, from discovery and seat selection through payment, ticket delivery, and in-theater admission, reducing friction and increasing conversion.
- Partner with design and research to deeply understand customer behavior, validate solutions, and iterate quickly through prototyping and usability testing.
- Drive a strong experimentation culture: define hypotheses, run A/B tests, measure impact, and scale winning changes.
- Collaborate cross-functionally with Engineering, Design, Data/Analytics, Marketing, Operations, Theater teams, and key stakeholders to align priorities and deliver outcomes.
- Ensure smooth integration points between ticketing and supporting systems (e.g., POS and admission workflows), and help optimize the connected customer experience.
Qualifications
Required
- 3-5 years of product management experience, with a focus in B2C, owning customer-facing checkout or transactional flows (ticketing, commerce, reservations, etc.) across web and/or mobile apps.
- Demonstrated ability to improve funnel performance and customer satisfaction using data, experimentation, and customer insight.
- Experience with A/B testing and experiment-driven product development.
- Strong stakeholder management skills and the ability to drive cross-functional collaboration across technical and non-technical teams.
- Experience working closely with Product Design and Design Research to ship high-quality, customer-centered experiences.
- Strong written and verbal communication skills, including the ability to communicate clearly with leadership and execution teams.
Preferred
- Experience with events, hospitality, retail, or omnichannel pickup/fulfillment experiences.
- Familiarity with POS systems and how online ordering experiences integrate into in-venue operations (e.g., admission, scanning, validation, fulfillment).
Our Benefits
- Discretionary annual bonus
- Free movie passes and discounted concessions at any Regal location
- Paid vacation time and sick leave to support a healthy work-life balance
- Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
- Summer half-day Fridays during the summer season
- Medical and prescription coverage, with company contributions toward the cost
- Company-paid life insurance and disability insurance at no cost to employees
- Dental, vision, and supplemental life insurance options available for employees and their dependents
- Additional coverage options including accident, critical illness, and hospital indemnity insurance
Inclusion & Belonging
At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds.
If you don’t meet every requirement but are excited about the role, we still encourage you to apply. Confidence gaps and imposter syndrome shouldn’t stop great talent from stepping into the spotlight.