DMR & Warranty Specialist

Job Title: DMR & Warranty Specialist

Employment Type: Full-Time 

Classification: Non-Exempt

Location: Orlando, Florida

Why Regal? 

For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600 skilled members, we have continued to innovate and build stunning 20-50 foot boats that embody the essence of luxury and performance.

What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.

Our Purpose: Honor God & Enrich Lives.

Our Mission: With God’s help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience. 

JOB DESCRIPTION

Summary

Regal Boats is seeking an energetic, customer-focused boating professional to join our team as a DMR & Warranty Specialist. This role combines technical expertise, dynamic sales support, and exceptional customer engagement to bring the Regal experience to life.

KEY RESPONSIBILITIES

1. Review, process, and track all incoming DMRs and warranty claims for accuracy and completeness.
2. Coordinate with dealers and Regal departments (Engineering, Quality, Production, Purchasing, etc.) to ensure timely resolution of product issues.
3. Maintain accurate records of claims, correspondence, and parts returns in the company’s warranty management system.
4. Prepare reports on claim trends, failure analysis, and dealer performance metrics.
5. Support the leadership in analyzing recurring issues to identify opportunities for process or product improvement.
6. Ensure all claims are handled within established timeframes and according to company policies.
7. Provide technical assistance and guidance to dealers regarding claim submissions, part returns, and repair procedures.
8. Collaborate with Accounting to ensure proper claim credits and payments are processed.
9. Participate in dealer and customer satisfaction initiatives by providing clear communication and professional support.
10. Assist in other service-related administrative tasks as needed.

Required Qualifications

1. High school diploma or equivalent; some college or technical coursework preferred.
2. 2 years of experience in warranty administration, customer service, or quality documentation (manufacturing or marine industry experience preferred).
3. Strong attention to detail and organizational skills with the ability to manage multiple priorities.
4. Excellent written and verbal communication skills.
5. Proficient in Microsoft Office Suite and comfortable learning ERP or CRM systems.
6. Ability to interpret technical drawings, service bulletins, and product specifications.

Preferred Qualifications

1. Experience in marine manufacturing, service, or a related technical field.
2. Knowledge of fiberglass boat construction, systems, and components.
3. Familiarity with UKG, Oracle, or similar enterprise systems.

Work Environment
This job operates in a professional environment, with many days on the water, at dealerships, and with customers. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is frequently required to stand, walk, sit, and communicate effectively. The role requires the ability to operate a computer and other office equipment for extended periods, as well as the ability to access and navigate all areas of manufacturing, marina, and event facilities.

The employee must be able to safely operate and maneuver boats of various sizes during demonstrations, training, and delivery events. This includes bending, reaching, climbing in and out of vessels, and performing light to moderate lifting of equipment or materials (generally up to 50 pounds).

This position requires frequent travel, including extended periods of standing, walking, and working outdoors in varying weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement 

Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.