Generalist, Employee Services

The Employee Services Generalist provides day-to-day support across a broad range of HR functions, including employee relations, compliance, benefits administration, policy interpretation, and HR operations. This role partners with managers and employees to ensure fair, consistent, and compliant HR practices while promoting a positive workplace culture. The Generalist also supports recruitment and onboarding activities as needed, assists with investigations, and contributes to HR initiatives and process improvement projects that strengthen employee engagement and organizational effectiveness.

Essential Duties and Responsibilities include the following:

Employee Relations & Compliance

• Serve as a resource for employees and managers regarding HR policies, procedures, and workplace concerns.
• Support or lead investigations related to employee concerns or policy violations.
• Guide on workplace issues, escalating as appropriate.
• Ensure compliance with federal, state, and local employment laws.

Benefits & HR Operations

• Assist employees with benefits inquiries and escalate complex issues to vendors.
• Maintain HRIS data and personnel files with accuracy and confidentiality.
• Generate HR reports, assist with audits, and support compliance documentation.

Policy & Process Support

• Assist in drafting, updating, and communicating HR policies and procedures.
• Recommend and support process improvements that increase HR efficiency and compliance.
• At the senior level: lead policy reviews and process improvement projects.

Recruitment & Onboarding (Support Role)

• Partner with the recruitment team with overall support and/or onboarding tasks as needed.
• Provide backup support during onboarding to ensure seamless new hire integration.

HR Projects & Strategic Initiatives

• Contribute to employee engagement and HR initiatives, managing timelines, deliverables, and cross-functional collaboration.
• At the senior level: lead or co-lead HR projects, including planning, execution, and evaluation; coordinate stakeholders; mentor junior staff; collaborate with leadership on workforce strategies.

The pay range for this position at commencement of employment is expected to be up to $80,000 annually dependent on experience ; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full-Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401 (k) Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

The Employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education /Experience :

Required (Generalist Level):

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 2–4 years of HR Generalist experience.
• Working knowledge of HR practices, policies, and employment laws.
• Strong interpersonal and communication skills.

Preferred (Senior Level Consideration):

• 5 years of progressive HR Generalist experience.
• Demonstrated expertise in employee relations and compliance.
• HR certification strongly preferred (PHR, SHRM-CP, or SHRM-SCP).
• Experience leading investigations, projects, or mentoring junior staff.

Core Competencies

• HR Knowledge & Application
• Employee Relations & Conflict Resolution
• Communication & Collaboration
• Confidentiality & Professional Ethics
• Organization & Time Management
• Problem Solving & Initiative
• Adaptability & Flexibility
• Project Management & Initiative Execution – Ability to plan, coordinate, and deliver HR projects with measurable outcomes
• (Senior Level) Leadership, Influence & Process Improvement