System Administrator Mid-Level

Job :System Administrator Mid-Level

Location:Raleigh, NC, USA

• Onsite position

Responsibilities

• Provide technical support to customers using strong customer service skills.

• Communicate effectively with both technical and non-technical users.

• Support customers using Windows OS and Microsoft 365.

• Image and provision new hardware equipment for end users.

• Track onboarding and shipping activities using strong organizational skills.

• Follow asset management processes to ensure accurate customer billing.

• Document all work activities in ServiceNow.

• Test Intune processes for the Tier 3 team and provide feedback.

• Test system upgrades and software changes.

• Install software in compliance with security and internal policies.

• Troubleshoot customer technical issues (onsite and remote).

• Provide step-by-step guidance to remote users during troubleshooting.

• Assist in developing team processes and maintaining a knowledge base.

• Work with vendors to handle hardware warranty cases.

• Collaborate with internal teams to resolve technical issues.

• Participate in special projects as assigned.

Required Skills & Qualifications

• Moderate hands-on experience with Windows OS and Microsoft 365 (M365).

• Basic understanding of:

  • MECM

  • Active Directory

  • Intune

  • Tanium

  • BeyondTrust

• Basic knowledge of Apple Macintosh devices with willingness to learn more.

• Experience using ServiceNow or similar ticketing systems.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Strong organizational and documentation skills.