What are the responsibilities and job description for the Network Support Specialist - Intermediate position at Refulgent Technologies Inc.?
Job Details
Job: Network Support Specialist - Intermediate
Location: Columbia, SC, USA(Onsite)
The Network Support Specialist is responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable network connectivity and access across all critical sites. The role involves both routine tasks and limited on-call responsibilities, focusing on wired and wireless networking, account management, and infrastructure-related projects.
RESPONSIBILITIES
Help Desk & Ticket Management
Respond to and resolve help desk tickets related to:
Wired and wireless network issues
Network account onboarding/offboarding using custom scripts
Infrastructure-related incidents
On-Call Support Rotation
Provide Level 1 on-call support every 3 weeks for critical site network outages.
Provide Level 2 on-call support every 3 weeks (alternating with Level 1) for escalated issues.
Infrastructure Projects
Assist with network rollouts, upgrades, and cleanup activities.
Participate in planning and execution of infrastructure improvements.
Maintain network documentation and asset inventory.
Administrative & Technical Support
Manage Microsoft Entra ID (Azure AD), Group Policy, and user provisioning.
Administer Microsoft 365 environments.
Support Windows Server maintenance, including performance monitoring, patching, and updates.
REQUIRED SKILLS
5 years of experience with Microsoft Entra ID and Microsoft administration.
5 years of experience with Windows Server environments.
10 years of experience troubleshooting wired and wireless network issues.
5 years of experience handling help desk requests via ticketing systems.
Strong independent work, team collaboration, and problem-solving skills.
Excellent communication and documentation abilities.
PREFERRED SKILLS
Experience with Deskpro ticketing system.
Knowledge of Active Directory, DNS, and Group Policy.
Experience with RuckBrocade network switches.
REQUIRED EDUCATION
Bachelor s Degree or equivalent experience.
