Network Support Engineer / Edge Networking Specialist

Job :Network Support Engineer / Edge Networking Specialist

Location:Harrisburg, PA, USA

This position supports the Edge Networking Team under the Pennsylvania Office of Administration, responsible for designing, managing, and supporting enterprise-level network infrastructure across multiple Commonwealth agencies. The role requires a highly skilled networking professional with strong hands-on experience in LAN/WAN environments, routing, switching, troubleshooting, and modern network technologies such as SD-WAN. Candidates must be local to the Greater Harrisburg, PA area and be prepared to start immediately.

• Provide network support for edge networks across Commonwealth agencies

• Assist with planning, designing, maintaining & integrating LAN/WAN infrastructure

Responsibilities

• Install, configure, maintain & manage network equipment (switches, routers, firewalls, SD-WAN, wireless & cellular devices)

• Perform monitoring, testing, troubleshooting & issue resolution using network tools

• Participate in network planning, capacity analysis & architectural improvements

• Support deployments, upgrades & change management processes

• Handle ServiceNow & Remedy tickets with proper documentation

• Provide Tier-2 support for outages and incidents

• Evaluate new technologies and recommend improvements

• Create and maintain Visio network diagrams & technical documentation

• Ensure networks meet security standards set by OA

• Support remote IT staff, agencies & business partners

Required Skills & Experience

Additional Requirements

• Ability to lift up to 40 50 lbs & work from a step ladder

• Obtain & maintain CJIS clearance

• Strong customer service & problem-solving skills

Tools & Technologies

• Network devices: routers, switches, wireless, firewalls, SD-WAN

• Tools: ServiceNow, Remedy, Visio, monitoring and automation tools