Category Manager, Food Service

Job Title: Category Manager – Food Service Job Description

Reports To: Senior Director of Food Service

FLSA Status: Salary Exempt

Role Type: Full Time

Work Location: Corporate Headquarters – North Charleston, SC

Working Hours: Regular hours are Monday through Friday 9:00 am – 5:00 pm

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: As Category Manager - Foodservice, you will play a vital role in shaping and executing Refuel’s proprietary hot food strategy across 240 stores. Reporting to the Senior Director of Foodservice, you’ll be responsible for analyzing internal sales data, optimizing cost of goods, vendor relationships, promotional strategies, and synergies across departments. This role requires strong vendor management skills, a keen understanding of food operations, and the ability to align cross-functional partners around profitable and scalable menu execution.

Job Duties and Responsibilities:

Financial & Strategic Execution

• Support execution of strategic plans for hot food categories (e.g., breakfast, bakery, roller grill)
• Track and report on category-level financial performance: margin, cost of goods, and rebates
• Identify and recommend actions to improve financial performance across programs using market and trend data
• Assists with setting up food service in new stores

Vendor & Program Management

• Coordinate with vendors for product setup, pricing, packaging specs, and contract compliance
• Manage rebate programs, product timelines, and item transitions
• Collaborate with procurement and food partners to vet new products or menu refreshes

Cross-Functional Support

• Work closely with Operations, Marketing, and Training to ensure menu items and rollouts are executable, well-communicated, and aligned to brand standards
• Serve as the primary day-to-day point of contact for item-level performance and program questions
• Assist in the creation of documentation for standard operating processes, training guides, and rollout checklists

Data & Performance Reporting

• Partner with the analyst team to deliver reporting on sales, margin, and adoption rates
• Present results and insights to leadership to support test/scale/handoff decisions
• Maintain category calendars and platform launch tracking dashboards

Other

• This description reflects management's assignment of essential functions: it does not prescribe all tasks that may be assigned.
• This role requires adhering to the company's established policies and procedures as outlined in the Employee Handbook.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

• Category management, foodservice merchandising, or quick service restaurant retail
• Convenience retail, grocery, or franchised food platforms
• Strong analytical and Excel skills (Power BI & PDI exposure is a plus)
• Excellent communicator, highly organized, and comfortable working cross-functionally
• Passion for food, innovation, and building scalable systems

Education and Experience: An ideal candidate will have the following education and experience:

• 2-5 years’ experience in category management, foodservice merchandising, or quick service restaurant retail
• Experience with convenience retail, grocery, or franchised food platforms preferred

Working environment and physical requirements: Must be able to lift 25 pounds at times. Must be able to remain stationary.

Travel: Must be able to travel up to 25%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic

characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 10/13/2025

#WSSCORP

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

Job Type: fulltime

Schedule:

• 8 hour shift
• Monday to Friday

Education: No education required

Work location: On-site