Acconnts Receivable Collections Team Lead

The Accounts Receivable (AR) Collections Team Lead supports the AR Senior Manager, Controller, and CFO by leading a portion of the AR team in achieving departmental goals and maintaining healthy cash flow. S/he is experienced working in collections in a high transaction B2B environment. This role is responsible for overseeing the daily operations of AR Representatives, including timely and accurate collections, credit reviews, account reconciliations, and issue resolution. The AR Collections Team Lead will drive continuous improvement, uphold SOP compliance, and assist in reporting, training, audits, and strategic initiatives. This highly visible leadership role must possess a proficiency working within an ERP system (NetSuite experience highly desired), and requires orientation to detail This proactive individual can prioritize and direct with confidence, while fostering collaboration across departments such as Sales, Customer Service, and IT. Occasional travel to the company's multiple locations is required. The position is a good opportunity and will prove to be both challenging and rewarding with excellent growth potential for the individual who possesses the requisite skills and attributes

ABOUT REFRIGIWEAR, INC.

RefrigiWear, Inc., is the industry's leading manufacturer of insulated industrial work wear, accessories, and person protective equipment for use in subzero temperatures, inclement weather, and low-visibility environments. Established in 1954, RefrigiWear pioneered the insulated outerwear industry and since, has led the industry with continuous product innovations to provide a "modern way to keep warm". Since its inception, RefrigiWear has addressed productivity and safety issues and has evolved its product line to provide high quality "head-to-toe" coverage, offering work wear for every cold-weather environment, from -50F to 50F, at pricing competitive with the industry.

We have a strong family culture where employees come first. That's why we offer competitive pay with room to grow your career, great benefits, bonuses and even better perks! Plus, to keep things fun, we hold several employee social events each year and have a fantastic work-life balance.

Principal Responsibilities:

Leadership & Oversight

• Lead and provide direct oversight to a portion of the AR team to ensure timely collections, and effective issue resolution.


• Conduct regular 1:1s with representatives to review account updates and provide collaborated direction to achieve individual KPIs.


• Provide directional feedback and support professional development to achieve KPIs.


• Ensure departmental policies and SOPs are followed; escalate process improvement opportunities to leadership.


• Maintain confidentiality, professionalism, and serve as first-line support for personnel concerns.

Credit & Collections Management

• Evaluate and recommend credit limits for new and existing customers using SOP data points.


• Ensure proper documentation is completed and credit terms are established or updated accordingly.


• Assist reps in resolving billing disputes, credit mismatches, and account reconciliations.


• Oversee the status of orders in the O2Cash Booked vs. Shipping queue and ensure appropriate holds/releases are documented.


• Monitor write-offs and refunds and prepare consolidated reports for leadership review.

Reporting & Analysis

• Track and report on individual and department-wide KPIs.


• Support weekly, monthly, and year-end reporting, including the WoW AR Executive Analysis Report and AR audit schedules.


• Assist in cash forecasting efforts and monitor trends that may indicate at-risk accounts.


• Back up AR Senior Manager in generating reports and attending meetings as needed.

Training & Process Improvement

• Train new and existing AR team members; create standard work procedures.


• Identify inefficiencies and propose system or procedural enhancements in collaboration with the AR Senior Manager.


• Lead or contribute to cross-functional initiatives that support the company's financial and operational goals.

Collaboration

• Act as a liaison between AR and departments such as Sales, Customer Service, and IT. Travel occasionally to support teams at the company's other locations

Experience:

• 3 - 5 years' experience in Sales Support, Customer Service, or an administrative role


• Relevant college degree preferred.


• Netsuite experience a plus

Skills/Attributes

• Strong analytical, organizational, and communication skills


• Highly proficient Excel user


• Ability to travel to required events (approximately 10%

Finance Department Values:

We seek to attract individuals who possess the following personal attributes: (i) business results focus on our customers and products with an eye on cash flows; (ii) no surprises through an environment of open and proactive communication; (iii) strong internal control focus with uncompromised compliance and integrity; (iv) a sense of urgency.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Drug Free Workplace

Equal Opportunity Employer