Commercial HVAC/R Service Coordinator

Use your Communication and Organization superpowers to get Heroes where they are needed

WHO WE ARE

Refrigeration Heroes is the leading provider of HVAC, Refrigeration, and Cooking Equipment service and installation in South Carolina and North Carolina.

We help community businesses solve refrigeration problems—quickly, reliably, and consistently—through our customer-centric approach, our clear communication promise, and our thorough training programs.

Everyone on our team provides a critical service to critical services.

● We minimize food waste by solving restaurant refrigeration and commercial cooking equipment problems quickly and reliably.

● We keep small businesses in business by helping them avoid unnecessary expensive replacements and unplanned downtime.

● We help keep medications viable by making sure refrigeration equipment is in good working order.

● We give owners and operators the peace of mind to focus on other important tasks—like serving their customers.

● We save the day for countless businesses and patrons by prioritizing their comfort level—in how we care, how we communicate, and how it feels when the job is done.

Because of our continued customer growth, we are adding an additional full-time Service Coordinator to join our growing team.

POSITION SNAPSHOT

Our Service Coordinator will help restaurants, farms, breweries, medical facilities, and other industry partners solve their critical HVAC, Refrigeration, and Cooking Equipment service needs. This position is the primary touchpoint for customers and manages the schedules for our commercial HVAC/R technicians. Our Service Coordinators make sure we keep our team of Heroes engaged and working together for our customers so we can Save Their Day.

IF THE FOLLOWING CHARACTERISTICS APPLY, SO SHOULD YOU.

As much as we love what we do, we know a career as a Service Coordinator isn’t for everyone. This position requires the ability and desire to connect with customers and technicians to part of the team that “Saves Their Day”. Being comfortable in a fast-paced environment and managing multiple priorities is also vital. To be considered for an interview, candidates must be ready to:

● Pleasantly and Professionally Manage Customer Requests as the first point of contact for incoming calls. This role is also the primary organizer of multiple service technicians’ schedules. Keep customers informed of timelines and balance customer priorities and needs. We are passionate about customer satisfaction!

● Accurately Record Customer Requests to make sure we are meeting customers’ needs and Close out Work Orders to validate that technicians have documented the needed information for our customers. By keeping this data accurate our team will be on the same page, and we can all follow through for our customers.

● Follow-Up with Customers if there are changes in the daily and weekly schedule. Our schedule can change depending on priority and availability, we need to make sure that our customers know what to expect. Additionally, our Service Coordinators keep customers informed on pending estimates and repairs so they know the status and options for their equipment. Once the work is complete, our team also follows up to make sure that we met or exceeded our customers' expectations.

● Thrive in team and customer relationships through clear communication, an empathetic approach, and relentless professionalism.

● Learn, make mistakes, and learn some more. We prioritize training, tools, and professional development as a way to make us better—and better equipped.

THE MOST SUCCESSFUL SERVICE COORDINATORS HAVE:

● Desire to enter a dynamic and growing company that is a leader in our critical industry. This is a great position to learn and grow in the commercial service industry. Your contributions will be critical to our overall Service Operations.

● High school diploma or equivalent. We’re living proof that apprenticeships, real-life and on-the-job experience, and strong learning fundamentals can pave the way to (lots of) successful careers.

● Strong computer skills. We use ServiceTitan to manage our Operations and the Microsoft Office Suite to keep connected as a team.

● A positive, healthy attitude. All candidates must possess and maintain a clean and clear driving record, background check, and drug tests.

● A desire to live in or around Greer, South Carolina. And, yes, this job is worth moving for!

KEY PERFORMANCE INDICATORS (KPIs)

Every member of our team (including management!) is accountable to key performance indicators (KPIs). These KPIs are designed to make sure we’re both on the right track, providing the right support for your success, and continue to be a good, mutual fit.

We’ll discuss the specific metrics of your position should you be considered for an interview—and look forward to learning what success looks like to you.

BENEFITS

Our mission as a company is to improve the lives of everyone we come in contact with—and that includes you as an important member of our team. All employees enjoy the following benefits:

● Competitive compensation: $19-$23/hour, based on experience and capabilities. We are also a growing company with opportunities for advancement and professional growth.

● Multiple bonus opportunities, including eligibility for individual recognition and quarterly and annual Company Bonus. We’re more than happy to reward great performance around here!

● Retirement Plan: 401k with company match

● Insurance Benefits: Health, dental, and vision insurance

Our amazing team is proof that you don’t need an expensive education or $100K in student loan debt to experience a financially rewarding and fulfilling career.

Find out why we’re one of the most sought-after employers in the HVAC/R Industry—apply here today!

Questions? We’d love to hear from you!

PHONE: (864) 834-4078

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person