What are the responsibilities and job description for the Service Manager - Refrigeration position at Refrigeration Design and Service, Inc.?
Job Type
Full-time
Description
The Service Manager leads the regional service organization and is responsible for the operational performance, technician development, and execution of service and startup activities within the region including:
Full-time
Description
The Service Manager leads the regional service organization and is responsible for the operational performance, technician development, and execution of service and startup activities within the region including:
- Lead the regional field service organization, ensuring safe, consistent, and high-quality execution of service, startup, and commissioning activities.
- Serve as the primary service liaison between field technicians, engineering, project management, and customers to resolve technical issues, coordinate startups, and support operational performance.
- Plan, prioritize, and distribute regional service work to ensure efficient response to customer needs, startup schedules, and service contract requirements.
- Provide leadership, mentorship, and technical development for field technicians, promoting best practices in troubleshooting, system startup, documentation, and safety.
- Ensure proper startup, commissioning, and documentation of new systems in accordance with RD&S standards, manufacturer requirements, and industry best practices.
- Monitor and drive service performance including response time, system reliability, technician productivity, and customer satisfaction.
- Support regional service growth by identifying service opportunities within existing customer sites and coordinating with leadership on service strategy.
- Ensure service processes, documentation, and reporting are completed accurately including startup sheets, service work orders, commissioning records, and system documentation.
- Lead resolution of complex technical issues requiring coordination across engineering, field service, and project teams.
- Ensure compliance with company policies, safety procedures, industry standards, and customer requirements.
- 10 years’ experience in a technical service role with industrial customers
- A technical degree or commensurate experience in industrial/technical field service
- Able to provide business support to a multi-location team efficiently and accurately
- Ability measure and drive team performance to maximize department goals
- Experience driving process improvements within multi location and remote teams
- Able to multi-task and work under pressure
- Self-motivated manager and highly organized
- Must be able to work independently and create technical support plans for OEM equipment
- Computer literacy including knowledge of ERP, CRM, MS Office, and ability to quickly learn new software
- Eligible for healthcare benefits on Day 1 of employment:
- Medical, dental, vision, and prescription drug coverage
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
- Health Savings Account (HSA)
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
- Accident Hospital Indemnity
- Company-paid Short and Long-term Disability Insurance
- Pet Insurance
- Employer matched 401(k) saving plan (with Roth option)
- Weekly paycheck
- Generous paid holiday schedule (11 days per year)
- Paid time off (vacation sick time)
- Learning & Development programs
- Employee Referral Bonus Program
- Tuition Reimbursement