What are the responsibilities and job description for the Preventative Maintenance Manager position at Refrigeration Design and Service, Inc.?
Job Type
Full-time
Description
The Preventative Maintenance Manager works as a member of the service team, develops relationships with customers, manages Preventative Maintenance contracts, and communicates with service coordinators, etc. as efficiently as possible while providing the highest level of customer service. They work closely with RD&S service managers and sales staff to develop long-term client relationships. Commercial/industrial customers include cold storage facilities, distribution, and production facilities.
Key Responsibilities
Full-time
Description
The Preventative Maintenance Manager works as a member of the service team, develops relationships with customers, manages Preventative Maintenance contracts, and communicates with service coordinators, etc. as efficiently as possible while providing the highest level of customer service. They work closely with RD&S service managers and sales staff to develop long-term client relationships. Commercial/industrial customers include cold storage facilities, distribution, and production facilities.
Key Responsibilities
- Own and manage the Preventative Maintenance (PM) program, including execution, and continuous improvement.
- Work with sales to enter and maintain contractual data related to planned maintenance work into the ERP system.
- Support data maintenance for all equipment included on service contracts.
- Create planned service work orders and site sheets for technicians and service coordinators related to Preventative Maintenance Intervals.
- Efficiently communicate customer requested service reports and PM documentation for QC and audit purposes.
- Enter and maintain customer account information for service business.
- Support and review preventative maintenance reporting.
- Multi-task sales and service support priorities within the company.
- Work with other departments (accounting, sales, logistics, etc.) in a timely and professional manner to ensure Preventative Maintenance Contract obligations are current.
- Create and execute the build out plan for a PM department within the industrial service segment.
- Other tasks and assignments as directed by department director.
- Working hours: 7:30AM until 4:30PM and additional hours as needed.
- Self-starter with the ability to take ownership and drive results independently.
- BA/BS Business and/or technical degree.
- 1-3 years of experience managing service/maintenance planning, order processing, and customer service to industrial customers strongly preferred.
- Experience with or ability to learn and work proficiently in Microsoft Outlook (email, calendar), Microsoft Teams, service contract order software, and additional business software as needed.
- Experience working effectively independently and as part of a team.
- Able to multi-task, prioritize, and work well under pressure.
- Strong organizational skills.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Self-motivated with a strong sense of urgency.
- Strong desire to learn.
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Able to enter data efficiently into software.
- Eligible for healthcare benefits on Day 1 of employment:
- Medical, dental, vision, and prescription drug coverage
- Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
- Health Savings Account (HSA)
- Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
- Accident Hospital Indemnity
- Company-paid Short and Long-term Disability Insurance
- Pet Insurance
- Employer matched 401(k) saving plan (with Roth option)
- Weekly paycheck
- Generous paid holiday schedule (11 days per year)
- Paid time off (vacation sick time)
- Learning & Development programs
- Employee Referral Bonus Program
- Tuition Reimbursement