What are the responsibilities and job description for the Customer Service Associate position at Refrigeration Control Company Inc?
Overview
Join our dynamic team as a Customer Service Associate, where your enthusiasm and communication skills will drive exceptional client experiences. In this role, you will be the frontline ambassador, providing friendly, efficient support to customers across multiple channels. Your technical proficiency and organizational skills will ensure smooth interactions, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your customer service expertise in a vibrant, fast-paced environment.
- Answering Calls: Taking incoming calls from new or current clients who need heating or cooling help.
- Booking Jobs: Turning phone calls into scheduled appointments.-
- Managing Schedules: Organizing times for technicians to visit homes.
- Handling Questions: Explaining basic diagnostic fees, service plans, and promotions.
- Following Up: Calling clients back to make sure they are happy with the completed work
- Outbound Calling Campaigns-Internal campaigns to gain new maintenance customers and conduct follow-up 'happy calls' to customers who have received service.
- Assisting the Service Manager, Construction Manager, Director of Operations and Director of Field Services with other daily tasks.
Qualifications:
Must have previous customer service experience (service industry preferred but not mandatory)
Knowledge of an internet-based phone system
Knowledge of service industry CRM's preferred but not mandatory
Proficient in Microsoft Office
Pay: $16.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $16 - $25