IT System Associate

Job Title: IT System Associate Department: Operations-IT

Reports to: COO FLSA Status: Full Time, Exempt

Job Summary:

The IT Technician keeps Refreshed Tech's technology running by diagnosing, repairing, and maintaining the laptops, desktops, and hardware that the team relies on every day. This role provides hands-on device support and general IT troubleshooting across the company, keeping employees productive and equipment in good working order.

This position requires someone who is comfortable opening up a machine and fixing it, as well as handling the day-to-day IT requests that come with a fast-moving, hands-on environment.

Essential Duties, Functions and Responsibilities:

• Diagnose and Repair Hardware: Troubleshoot and repair company laptops, desktops, and peripherals, including component replacement and upgrades (RAM, storage, batteries, screens, and more).

• Deploy and Configure Devices: Set up new laptops and desktops for employees, including OS installation, software configuration, and account setup.

• Provide Day-to-Day IT Support: Respond promptly to employee support requests, resolving hardware and software issues to minimize downtime.

• Maintain Equipment and Inventory: Track the company's IT equipment, maintain repair histories, and keep spare parts and loaner devices organized.

• Support Network and Peripherals: Troubleshoot connectivity issues with printers, monitors, docking stations, and the office network.

• Perform Preventive Maintenance: Complete routine maintenance on company technology to reduce future breakdowns and extend equipment life.

• Document and Escalate Issues: Log recurring problems, recommend solutions, and escalate complex issues to senior IT staff or outside vendors when needed.

• Perform other related duties as assigned.

Competencies/Skills/Abilities:

Technical Skills:

• Hardware Troubleshooting: Working knowledge of computer hardware, comfortable opening up and repairing laptops and desktops.

• Operating Systems amp; Software: Familiarity with Windows (required) and macOS (a plus), along with common business software and basic networking concepts.

• General IT Aptitude: Comfortable troubleshooting a wide range of technology issues rather than a single specialty area.

Problem-Solving amp; Initiative:

• Independent Troubleshooting: Strong problem-solving skills and the ability to diagnose issues and work independently.

• Organization: Able to manage multiple repair and support requests at once, keeping track of equipment and priorities.

Professionalism amp; Reliability:

• Communication: Clear communication skills, able to explain technical issues in plain language to non-technical staff.

• Dependability: Reliable and dependable, with a strong commitment to punctuality and consistent attendance.

Required Education and Experience:

Required:

• High school diploma or equivalent.

• 2-3 years of experience in a general IT support or technician role.

• Working knowledge of computer hardware repair, including laptops and desktops.

• Ability to lift and move equipment as needed.

Preferred:

• Relevant certification (CompTIA A , Network , or similar).

• Experience supporting a mixed Windows/macOS environment.

• Experience in a warehouse, distribution, or high-volume device environment.

Work Environment:

• Work is performed on-site at the Refreshed Tech facility, primarily indoors in an office and warehouse setting, with occasional exposure to warehouse conditions when repairing or deploying equipment on the floor.

Physical Work Conditions:

This position has the following body position requirements –

Activity % Time Spent

Sitting

Standing

Climbing (ladders, scaffolds, poles)

Activity % Time Spent

Walking or Running

Kneeling, Crouching, Stooping, Crawling

Keeping or Regaining Balance

Use of Hands (handle, control, feel)

Bending or Twisting the Body

Making Repetitive Motions

Travel Required: No

Additional Eligibility Requirements:

None.

Work Authorization/Security Clearance Requirements:

Must be legally authorized to work in the United States.

Supervisory Responsibilities:

None.

Refreshed Tech is an equal opportunity employer.