Administrative Coordinator for the Center

Interested in applying? We are accepting applicants until May 15 or the position is filled. Send your resume and cover letter to jobs@rca.org to begin the process.

Staff Mission: To provide hope by strengthening and growing Christ’s church.

Staff Values: Collaboration * Diversity * Christ-Centeredness * Adaptability * Trust

POSITION SUMMARY:

This role provides essential administrative support to the Center and the Chief Ministry Officer (CMO). Primary responsibilities include managing the help center, pastoral search support, finance processing, database maintenance, minute-taking, and meeting coordination. The coordinator is expected to maintain efficient record-keeping and foster a collaborative environment across all departments. Additionally, the position involves planning and implementing all center-related events.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

1. Answer general inquiries by phone, email, and social media. Manage all inquiries submitted to the help center by classis leaders, pastors, clerks, etc., by sorting, assigning, and connecting them to the appropriate resource/service provider, and following up after the connection is made (20%).
2. Maintain a database of resources and email templates in ClickUp to ensure the rapid distribution of resource information (documents, links, webpages, etc.) and ministerial service providers’ contact information (5%).
3. Provide administrative duties including database entry and maintenance, record-keeping, minute-taking, budget monitoring, and reporting to the CMO (10%).
4. Help the CMO review, draft, and amend the center’s policies and procedures, ensuring they are promptly posted and updated in the RCA Staff Portal (5%).
5. Coordinate ongoing staff meetings and ensure that notes are being taken, recorded, and kept in a shared drive for staff to access. Ensure to write meeting action items into Click-Up and delegate them accordingly to each respective participant (10%).
6. Review all staff members’ concur reports from the center, by ensuring that receipts are attached, proper expenditures are recorded, and that thorough explanations of the expenses are noted, before submitting them to the CMO for approval (5%).
7. Manage and coordinate the center’s staff calendar (5%).
8. Manage the administration of, and communication with, applicants and recipients of grants or scholarships (5%).
9. Oversee all of the Center events, including partnering with the communications team and events team to coordinate marketing, communication, promotion, registration, and travel logistics. Communicating effectively with external constituents regarding all events, learning processes, and pertinent information.
10. In partnership with the RCA events team, plan and support all departmental events, including handling logistics from Zoom invites and meal planning to coordinating travel and special activities for participants. Also included is organizing and implementing the day of activities while designing events to foster connection, inclusion, and alignment with the broader mission and goals of the RCA (30%).
11. Track and submit events and communication expenses and apply to correct budget lines (5%).
12. Perform other duties as assigned.

ESSENTIAL QUALIFICATIONS:

1. At least two years’ experience providing strong customer service and a broad range of administrative duties.
2. Excellent writing and communication skills.
3. Bilingual in English and Spanish.
4. Committed to the mission and vision of the RCA.
5. Some college and/or related job experience.
6. Ability to travel 15-30 days per year.
7. At least two years of experience using Microsoft Word, Excel, PowerPoint, and GSuite products. Must be able to create spreadsheets; manage databases and prepare presentations, reports, and documents.
8. Strong organizational skills, with the capacity to successfully manage competing priorities, maintain attention to detail, and meet deadlines.
9. Ability to self-motivate. Must be able to work both independently with minimal direction and collaboratively within a team environment.
10. Ability to manage multiple projects, communication channels, and information flow in a fast-paced Team.

DESIRED QUALIFICATIONS:

1. Experience working with Salesforce or other CRM databases.
2. Knowledge of Concur.
3. Knowledge of Click-Up.

Pay Grade:13

Reports to: Chief Ministry Officer

FLSA Status: Non-exempt

Position Type: Full-time, 40 hours/week

Hiring Salary Range: $36,000 – 40,000

Location: If in West Michigan, located in the Grand Rapids, MI office in a hybrid set up, otherwise remote anywhere in the United States.