What are the responsibilities and job description for the System Administrator III position at reflexiveconcepts?
Reflexive Concepts is seeking a skilled System Administrator to join our team!
Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client/server/storage/network and mobile devices. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, and supports escalation and communication of status to agency management and internal customers. Configures and manages UNIX and Windows operating systems, installs/loads OS software, and configures network components while implementing enhancements to improve reliability and performance.
Qualifications:
Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client/server/storage/network and mobile devices. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, and supports escalation and communication of status to agency management and internal customers. Configures and manages UNIX and Windows operating systems, installs/loads OS software, and configures network components while implementing enhancements to improve reliability and performance.
Qualifications:
- Fifteen (15) years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity
- Bachelor's degree in a technical discipline from an accredited college or university
- Five (5) years of additional SA experience may be substituted for a bachelor's degree
- DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher
Required Skills:
- Heavy Linux (RHEL)
- Ansible
- STE/STN
- Satellite Server
Desired Skills:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems; provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in troubleshooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software; troubleshoot, maintain integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
Clearance:
- TS/SCI with Full-Scope Polygraph