What are the responsibilities and job description for the Worker HR & People Ops Lead position at reflex?
Worker HR & People Ops Lead
About the Role
Reflex is growing, we’re looking for a versatile leader to build and scale our compliance and HR functions to support Reflexers —our W2 workers powering retail stores across the U.S.
We’re expanding fast and operating in 25 states, which means compliance, HR operations, and people policies are mission-critical. We’re looking for a Compliance Lead to help us scale responsibly, while putting our Reflexers first. If you're excited to shape the future of work in retail and build from the ground up, we’d love to meet you.
What You’ll Be Doing
As Worker HR & People Ops Lead, you’ll lead all HR compliance and risk management efforts for Reflex’s thousands of W2 retail associates across the U.S. You’ll ensure we’re not only legally compliant but also setting a new standard for how modern, flexible workforces are supported. You’ll work closely with Legal, People Ops, Product, and Marketplace teams to implement and manage policies, systems, and guardrails that protect both our workers and our business.
- Own HR & compliance across 25 states, including wage and hour laws, worker classification, paid leave, sick leave, scheduling laws, and other employment regulations
- Partner with Legal on employment law changes and risk mitigation strategies
- Serve as the primary escalation point for complex Reflexer concerns, investigations, and policy issues
- Develop and implement scalable processes to onboard, manage, and offboard workers across multiple states, ensuring compliance with evolving labor laws.
- Oversee compliance with federal and state labor regulations, including FMLA, workers’ compensation, and unemployment requirements.
- Manage unemployment claims, employment verifications, and state-specific reporting for worker separations.
- Collaborate with Product and Engineering to operationalize compliance into our platform and tools
- Proactively identify risk and implement safeguards as we expand into new states
- Train internal teams and managers on compliance best practices and employment policies
- Prepare for and support audits, government reporting, and other workforce regulatory requirements
Who You Are
- 7 years of HR, compliance, employment law, or workforce operations experience
- Deep knowledge of multi-state employment regulations (especially wage & hour, paid leave, and scheduling laws)
- Experience overseeing large, distributed hourly or shift-based workforces (bonus: experience with W2 gig/flexible workers)
- Strong judgment and problem-solving instincts—you know when to escalate and when to act
- Operationally-minded—you love designing systems and workflows that scale
- Comfortable working in a fast-paced, early-stage environment
- Passionate about building a better future of work for retail associates