Director Of Operations (Dental)

Company Description

Reflections Dental Care is a trusted provider of family and cosmetic dentistry services in the Twin Cities, offering comprehensive care for patients of all ages. With a dedication to quality treatments, superior customer service, and advanced technologies, the team ensures the highest standards of dental care. Serving a broad range of communities including Brooklyn Park, Maple Grove, and Anoka, among others, we offer a wide array of services such as orthodontics, dental implants, smile design, and emergency dental care. Our focus is on promoting oral health through prevention and effective solutions, tailored to meet patients' unique needs.

We are seeking an experienced and mission‑driven Dental Director to lead our Brooklyn Park and Medina Dental Clinics. As we continue to grow rapidly, we’re looking for a leader who can bring structure, consistency, and inspiration to our teams. This role provides strategic leadership and hands‑on oversight of daily clinic operations across one or more locations. Must have more than 7 years dental office experience.

Pay: $68,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience:

• Dental clinic: 7 years (Required)

Key Responsibilities :

Operational Excellence

• Develop, implement, and evaluate clinic protocols and procedures.
• Ensure compliance with company policies and all State, Federal, and regulatory requirements.
• Create and execute an office success plan focused on efficient operations and staff development.
• Use quality‑management tools to monitor best practices, standards, and care outcomes.
• Oversee physical clinic facilities to ensure safety for patients and team members.
• Address and resolve patient concerns with empathy and active listening.

Strategic & Administrative Duties

• Report weekly to owners with updates on accomplishments, opportunities for improvement, performance goals, and system effectiveness.
• Support the organization’s Mission, Vision, and Values through continuous improvement.
• Perform other related duties as assigned.

Leadership & Culture

• Results‑oriented with strong follow‑through, prioritization, and commitment to goals.
• Effective team builder with integrity, open communication, and strong talent‑assessment skills.
• Skilled influencer who builds trust, tailors coaching to individuals, and celebrates progress.
• Strong interpersonal skills with the ability to build cooperative, professional relationships.
• Serve as a consistent role model of service excellence, demonstrating respect, compassion, and responsiveness to team members and patients.
• Hold yourself and your team accountable to high standards of patient care and service.
• Collaborate with staff to identify trends affecting patient satisfaction and implement improvement and service‑recovery plans.
• Represent the clinics at community events such as health fairs and parades.
• Excellent negotiation skills for vendor contracts, partnerships, and business deals.
• Deep understanding of operations management within dental practices combined with leadership qualities that inspire teams toward excellence. Join us as we elevate dental care standards through innovative leadership, strategic growth initiatives, and unwavering commitment to quality service delivery!

Staff Management

• Oversee all clinic staff, including hiring, onboarding, performance reviews, recognition, promotions, transfers, corrective action, and terminations.
• Develop staff through coaching, training, and performance management.
• Build a positive, collaborative, and high‑performing team environment.

Knowledge, Skills & Abilities

Professional Competencies

• Excellent written and verbal communication skills.
• Proficient with computers, reporting systems, and business correspondence.
• Ability to manage multiple projects simultaneously with accuracy and independence.
• Strong critical‑thinking skills to evaluate solutions and identify opportunities.
• Strong leadership and team‑building skills
• Experience managing staff and clinic operations
• Knowledge of dental plans, insurance processes, billing, collections, administrative guidelines, limitations, and exclusions.
• Excellent communication and interpersonal skills
• Ability to handle complex patient or insurance issues
• Strong organizational skills with attention to detail
• Financial acumen and comfort working with performance metrics

If you’re a motivated leader who’s passionate about patient care and operational excellence, we’d love to hear from you. Apply today to join our growing team.