Medical Spa Patient Concierge

Patient Concierge – Medical Aesthetics

Refine KC Aesthetics – Kansas City, MO
Full-Time | In-Person

Refine KC Aesthetics is seeking a polished, highly organized, patient-focused Patient Concierge to join our growing medical aesthetics practice.

This role is ideal for someone who is warm, professional, detail-oriented, comfortable in a fast-paced environment, and genuinely enjoys creating an exceptional patient experience from the moment a patient walks through the door.

Our Patient Concierge team plays an important role in both the front-office experience and the clinical flow of the practice. This position is more than a traditional receptionist role. You will help guide patients through their visit, support providers and treatment rooms, maintain efficient scheduling, and help ensure every interaction reflects the elevated experience expected at Refine KC.

Responsibilities

• Greet and check in patients in a warm, professional manner
• Check patients out and assist with rebooking future appointments
• Answer phones, texts, and patient inquiries
• Schedule and adjust appointments appropriately based on treatment type and provider availability
• Verify online bookings and help ensure patients are scheduled correctly
• Educate patients on basic service information, memberships, promotions, and practice policies
• Collect payments and accurately process transactions
• Maintain a polished and organized front desk and patient waiting area
• Assist with patient intake and completion of necessary forms
• Escort patients to treatment rooms and help maintain efficient patient flow
• Prepare rooms and assist with room turnover as needed
• Apply topical numbing cream according to established protocols and training
• Obtain InBody scans weight-loss and hormone patients
• Assist with VISIA imaging and other non-invasive patient assessments after training
• Assist with stocking treatment rooms and monitoring supplies
• Support providers with non-clinical needs throughout the day
• Follow HIPAA, privacy, confidentiality, and infection-control policies
• Assist with follow-up communication, patient experience initiatives, and other administrative duties as assigned
• Educate and sell services, packages, and retail products

What We’re Looking For

The ideal candidate is:

• Friendly, confident, and professional
• Exceptionally organized and detail-oriented
• Comfortable multitasking without sacrificing accuracy
• Able to communicate clearly and professionally in person, over the phone, and through text
• Reliable and punctual
• Able to maintain discretion and confidentiality
• Comfortable learning medical aesthetics terminology and treatment protocols
• Comfortable working closely with providers and clinical staff
• Proactive and able to recognize what needs to be done without constant direction
• Comfortable receiving feedback and working within established systems and processes
• Comfortable operating technology

Preferred Experience

Previous experience in one or more of the following is preferred but not required:

• Medical spa or aesthetics
• Dermatology or plastic surgery
• Medical or Dental office
• Luxury hospitality
• High-end retail
• Patient coordination
• Front desk or concierge services
• Sales

Experience with Boulevard, Spruce, medical scheduling software, memberships, or aesthetic treatments is a plus.

Schedule

This is a full-time, in-person position.

Availability should include: (NOT NEGOTIABLE, availability is critical for this position)

• Weekdays
• Some evenings
• Some Saturdays
• Occasional events or special promotional days

Schedule may vary based on practice needs.

Compensation & Benefits

• Competitive hourly compensation based on experience
• Monthly performance bonus opportunity after training
• Paid time off after eligibility period
• Health, disability, and life insurance benefits for eligible employees
• Employee discounts
• Complimentary or discounted aesthetic treatments and skincare products
• Ongoing education and training
• Opportunity for growth within a rapidly growing medical aesthetics practice

About Refine KC Aesthetics

Refine KC Aesthetics is an upscale Kansas City medical aesthetics practice focused on natural results, patient education, safety, and comprehensive treatment planning.

We offer injectable treatments, advanced laser and energy-based treatments, medical-grade skincare, body and skin treatments, weight-management services, and hormone optimization.

We are looking for someone who wants to become an integral part of the patient experience and grow with the practice long term.

To Apply

Please submit your resume along with a brief explanation of why you believe you would be a strong fit for a patient-facing role at Refine KC Aesthetics.

Job Type: Full-time
Work Location: In person

Pay: $20.00 - $26.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you available Weekdays, evenings, and some saturdays? This is required, no exceptions

Location:

• Kansas City, MO 64116 (Required)

Work Location: In person

Salary : $20 - $26