Member Services Assistant

Member Services Assistant

Job Location – Balmorhea, TX (The Rec – Balmorhea Extension)

Reports to – Member Services Supervisor

Overview:

Our mission – “To provide the most comprehensive health, wellness, and recreational sports services to help our members and guests achieve their best potential.”

Our vision – “To pioneer a seamless integration of performance and fitness, nutrition, physical therapy, massage, child care, aquatics, along with sports and recreation all under one roof.”

Position Overview:

Seeking dynamic individual for a Member Services Assistant role working with various populations and clientele at our newly established Rec Center in Balmorhea. The Rec is pioneering and promoting the integrated health model in providing a seamless integration of performance training, fitness and wellness, nutrition, rehabilitation, recovery, child care, and recreational sport activities all under one roof.

The ideal candidate will have the professional opportunity to advance to a role based on the performance, management, and success of the Member Services Department and the Rec as a whole.

Responsibilities and job functions include, but are not limited to:

• Assist in all aspects of Member Services, including membership sales, renewal, recruitment, retention, records, check-ins, past due, collections, rentals, retail, and answering and routing phone calls in a positive and efficient manner.

• Enthusiastically greet and direct members, guests, and staff as they enter/exit the Member Services area.

• Maintain a thorough knowledge of the Rec's various integrated services, programs, and staff.

• Collaborate and work in a holistic team environment.

• Openly communicate with staff, members, and guests to ensure all goals are met.

• Help ensure the health, safety, and well-being of all members and guests in the Member Services area.

• Assist in the daily cleaning, stocking, and maintenance of the Member Services areas, including maintaining documentation and preventative maintenance of all related areas, supplies, and equipment.

• Participate in staff education covering all aspects of the Rec's methodology.

• Help conduct various client engagements, educational activities, and events.

• Act as a professional liaison of the Rec and provide a warm and welcoming environment for all members and guests.

• Maintain professional credentials as required, including but not limited to, attending necessary continuing education courses.

• Follow established policies and procedures set forth by the Executive Director.

• Take on added role as needed and determined by Executive Director.

• Cross train and assist with other departments within the Rec’s purview.

• Some travel may be required.

Physical Requirements:

Candidates applying for this position should be comfortable in various environmental conditions and be able to lift at least 50 pounds unassisted repeatedly throughout the workday. The physical requirements of this job require frequent standing, walking, demonstrating, and assisting as needed.

Qualifications:

Required:

• High School Diploma or GED.

• Certified First Aid & CPR w/ AED by American Red Cross (will certify in-house).

• Demonstrate energy and passion for helping others achieve their personal goals.

• Strong customer service skills where servicing the “client” is top priority.

• Excellent computer skills including MS Office or related products.

Preferred:

• Actively pursuing an Associate’s or Bachelor's in a related field from an accredited university.

• Experience in customer service and sales.

Classification:

• This is a part-time position with the opportunity to advance to a full-time position.

Pay:

• Starting at $15 per hour.

Benefits and Incentives:

• Complimentary membership to the Rec Center.

• Generous professional allowance and discounts on top quality athletic clothing, nutritional supplements, child care, and our integrated services.

• Specific allowance for continued education reimbursement.

• Opportunity for professional development, advancement, and growth.

• On-site training & education benefits.

Benefit and Incentive Conditions:

• Waiting period may apply.

Pay: From $15.00 per hour

Expected hours: No more than 20.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you willing to undergo a background check?
• Are you related to any elected official or employee of Reeves County?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $15