What are the responsibilities and job description for the Inside Sales Support Representative position at Rees Scientific Corporati?
Position Summary
Rees Scientific is seeking a highly organized and execution-focused Inside Sales Representative to support the Rees Scientific Customer base from our Headquarters in Trenton, NJ.
This role exists to increase orders by removing transactional friction from the field sales team. The Inside Sales Representative will manage proposal coordination, contract renewals, CRM discipline, and customer follow-up to ensure opportunities move efficiently toward closed orders.
This role allows Area Sales Representatives to focus on strategic selling, account expansion, and taking share, while ensuring consistent execution, responsiveness, and disciplined follow-up throughout the sales cycle.
This position reports directly to the Inside Sales Support Manager and works closely with Area Sales Representatives, Estimating, Engineering, Service, Project Management, Finance, and Customer Support teams.
Key Responsibilities
Field Sales Execution Support
- Provide direct day-to-day operational support to the Sales team
- Help advance active sales opportunities toward order by coordinating follow-up, documentation, and internal alignment
- Maintain consistent follow-up cadence to ensure opportunities do not stall
- Support preparation for customer meetings, site visits, and technical discussions
- Perform light qualification efforts for lower-graded leads and escalate as needed to Area Sales Representatives
Contract Renewals & Expansion Support
- Own and manage the contract renewal process for assigned region
- Maintain full visibility of upcoming renewals and ensure proactive outreach
- Coordinate pricing updates, proposal revisions, and documentation required to secure renewal orders
- Support system expansions and add-on opportunities tied to existing accounts
- Work with Area Sales Representatives, estimating, and service teams to ensure renewal orders are accurate and complete
Proposal & Quote Coordination
- Prepare and coordinate quotes, proposals, and budgetary pricing using established pricing structures
- Coordinate with Engineering, Service, Calibration, and Project Management teams to gather technical and cost inputs
- Ensure proposals are accurate, complete, and delivered within defined turnaround timelines
- Track proposal status and maintain disciplined follow-up to convert proposals into order
CRM Management & Pipeline Discipline
- Maintain accurate and up-to-date opportunity records, contacts, and activities within the CRM system
- Ensure all renewals, expansions, and active opportunities are properly logged and forecasted
- Support Area Sales Representatives with pipeline tracking and order forecasting
- Help generate pipeline and order-related reports for regional sales leadership
Customer Support & Internal Coordination
- Serve as a secondary point of contact for existing customers within the region
- Route technical, service, or project inquiries to appropriate internal teams
- Coordinate internal resources needed to support customer opportunities
- Ensure clean handoff from sales to project implementation once an order is secured
Required Qualifications
- Bachelor’s degree in Business, Marketing, Life Sciences, or related field preferred
- 1 to 3 years of experience in sales support, inside sales, account coordination, or similar role
- Strong organizational and time management skills
- High attention to detail and process discipline
- Excellent written and verbal communication skills
- Experience working with CRM systems preferred
- Proficiency in Microsoft Office Suite
Preferred Qualifications
- Experience supporting technical or capital equipment sales
- Experience in life sciences, healthcare, pharmaceutical, or regulated environments
- Familiarity with recurring contract renewals and service agreements
- Experience supporting proposal and quote development
Primary Objective of This Role
The Sales Support Representative exists to:
- Increase regional orders
- Ensure proactive renewal coverage
- Improve opportunity progression speed
- Strengthen pipeline and order forecasting discipline
- Enable Regional Sales Managers to focus on strategic selling and share capture
This is a transactional execution role focused on disciplined sales support and order conversion. It does not own strategic account direction or commercial system design.