Field Service Technician II (Bilingual Chinese/English) – Robotics / AMR

About Us

Reer Robotics is a U.S.-based professional services company that helps businesses successfully adopt mobile robotics solutions. We provide end-to-end support, including solution design, on-site deployment, system integration, and long-term maintenance. Our mission is to make intelligent automation accessible and reliable for companies of all sizes.

Position Overview

REER Robotics is seeking an experienced Field Service Technician II to independently support the deployment, operation, maintenance, troubleshooting, and service of robotic and automated equipment at customer sites.

Field Service Technician II independently handles deployment, operation, basic maintenance, and routine troubleshooting within approved procedures. This role supports commissioning activities and provides practical guidance to junior technicians, while escalating complex system issues to Field Service Engineers.

This position requires strong hands-on technical skills, troubleshooting ability, and flexibility to work at customer sites, including travel, night shifts, weekends, holidays, and extended project assignments as required.

Key Responsibilities

· Independently perform the deployment, installation, and operation of robotic and automated equipment.

· Perform preventive maintenance, repairs, testing, and troubleshooting.

· Diagnose routine and moderately complex equipment issues within approved service procedures; implement corrective actions and escalate issues requiring advanced engineering analysis.

· Document service activities, equipment status, and technical issues.

· Work directly with customers and project teams to resolve field issues.

· Follow company and customer safety procedures and work instructions.

Required Qualifications

· Ability to read and understand electrical schematics and mechanical drawings.

· Basic knowledge of Linux or system configuration tools.

· Associate degree or higher in robotics, automation, electrical technology, mechatronics, mechanical technology, or a related technical field preferred; relevant technical training is also valued.

· Strong mechanical and/or electrical troubleshooting skills.

· Ability to independently diagnose and resolve routine equipment issues and recognize when engineering support is needed.

· Ability to read and follow technical documentation and safety procedures.

· Good communication and customer service skills.

Preferred Qualifications

· Experience with robotics, automation, AMRs, AGVs, or industrial equipment.

· Experience with equipment commissioning, maintenance, or startup.

Physical and Work Requirements

· Ability to work on-site and around industrial or warehouse equipment.

· Ability to stand, walk, bend, kneel, and lift equipment/tools as required.

· Willingness to travel and work flexible schedules, including nights, weekends, or holidays, when required.

Work Location

This is a field-based position supporting customer sites throughout the region and, when required, across the United States. Travel is an essential part of this role, and work locations will vary by project.

What We Offer

· Opportunity to work at the intersection of robotics, operations, and customer support.

· Direct exposure to real-world automation projects across industries.

· Competitive compensation and performance-based incentives.

Embark on a career where your technical skills drive innovation! We are committed to helping you grow through continuous learning opportunities and to creating a workplace that celebrates problem-solving excellence. Join us as we shape the future of robotics technology worldwide!

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to read and interpret electrical schematics, wiring diagrams, and circuit diagrams, and perform on-site troubleshooting?
• How many years of robotics, AGV/AMR systems, or industrial automation experience do you have?

Language:

• Chinese (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $50,000 - $55,000