STO-4 - STO - Leasing Specialist

Leasing Specialist 

Leasing Specialist 
IMMEDIATE SUPERVISOR: PROPERTY MANAGER 

The Leasing is a vital role in the community.  The position should generate and lease to traffic with the purpose of increasing occupancy.  This position is responsible for apartment rentals, move-ins, and lease renewals.  The leasing consultant provides a high level of customer service and should be an expert in obtaining product knowledge of the property and competitors.   

Primary Responsibilities 

I.           Personnel 

• Responsible for proper maintenance of all resident and property files. 

• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete in a timely manner.  Oversee the daily maintenance of all files. 

• Inspect all pre-leased apartments prior to the resident’s scheduled move-in date. 

• Understand the community and know all specials and floor plans.  Create and maintain waiting lists while having a sense of urgency. 

• Be able to score an 80% or better on all shopping reports. 

• Always have a professional appearance and demeanor. 

  

II.          Administrative 

• Lease all vacant and upcoming vacant units by qualifying prospective residents in accordance with company standards and Fair Housing Guidelines. 

• Maintain at least a 40% closing ratio. 

• Enter all traffic into Resman daily. 

• Responsible for “shopping” competitive properties to stay abreast of industry trends. 

• Execute lease renewal procedure to maximize resident retention and coordinate all move-in dates and all changes regarding move-outs. 

• Complete guest cards and follow up with prospects to increase occupancy. 

• Other duties as assigned. 

  

III.        Customer Service 

• Answer incoming phone calls professionally and handle accordingly while always maintaining quality customer service.  Welcome and show enthusiasm to all prospects, residents and vendors.   

• Possess strong communication skills with an outgoing personality and meet all prospects’ needs by identifying “hot buttons” and showing them, we care. 

IV.        Maintenance 

• Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls.  Pick up litter on the property and report any needs to maintenance team. 

  

Leasing Specialist 

Immediate Supervisor: Property Manager 

 

Position Summary 

The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals. 

 

Primary Responsibilities 

I. Personnel & Compliance 

• Maintain accurate and organized resident and property files. 

• Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly. 

• Inspect all pre-leased apartments prior to move-in to ensure readiness and quality. 

• Stay fully informed on community features, availability, floor plans, and current specials. 

• Create and manage waiting lists while maintaining a strong sense of urgency. 

• Achieve a minimum score of 80% or higher on all leasing shop reports. 

• Present a professional appearance and demeanor at all times, reflecting company standards. 

 

II. Administrative & Leasing 

• Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines. 

• Maintain a minimum 40% closing ratio on leasing traffic. 

• Accurately enter all prospect and traffic information into ResMan daily. 

• Conduct regular competitive market surveys to remain informed on local trends and pricing. 

• Execute the lease renewal process to maximize resident retention. 

• Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness. 

• Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals. 

• Perform additional administrative or operational duties as assigned by management. 

 

III. Customer Service 

• Answer all incoming calls and inquiries professionally and efficiently. 

• Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors. 

• Exhibit strong communication skills with a friendly, approachable demeanor. 

• Identify each prospect’s needs (“hot buttons”) and match them effectively with community features. 

• Build rapport with residents and foster a welcoming community environment. 

 

IV. Maintenance & Property Standards 

• Submit and track resident service requests; follow up to ensure resident satisfaction. 

• Observe and report any maintenance issues or safety concerns promptly. 

• Assist with maintaining curb appeal by picking up litter and reporting property needs. 

• Support the maintenance team in maintaining community standards and resident satisfaction. 

  

• REEP the Benefits! 

Perks and Incentives: 

·         10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service. 

·         Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day 

·         30% Rental Discount 

Financial Incentives: 

·         401K with 100% match on contributions up to 5% 

·         Bonuses based on performance 
  

Health and Wellness: 

·         Dental Insurance 

·         Vision Insurance 

·         Medical Insurance with up to 75% coverage 
  

Employee Well-being: 

·         Paid Life Insurance  

·         Supplemental Life Insurance 

·         Paid Short Term Disability coverage 

Professional Development: 

·         Paid Training and Certifications to enhance your skills and career growth opportunities. 

  

Qualifications:

VI. Qualifications & Skills 

• High school diploma or equivalent required; some college or related coursework in business, marketing, or real estate preferred. 

• Minimum of 1–2 years of experience in leasing, property management, or customer service; multifamily experience preferred. 

• Strong understanding of Fair Housing Laws and leasing best practices. 

• Proficient with ResMan, Microsoft Office Suite, and general computer/CRM software. 

• Excellent verbal and written communication skills. 

• Professional appearance and positive attitude with a strong commitment to customer service. 

• Ability to work independently and as part of a team in a fast-paced environment. 

• Strong attention to detail, organizational skills, and time management abilities. 

• Bilingual (English/Spanish) a plus.