Part-time IT Helpdesk Technician

Job Title: Part-time IT Helpdesk Technician

Company: Reef

Compensation: $22-$28/hour

Location: St. George, UT

About Reef:

Reef is a Utah-based vertically integrated investment and development firm founded in 2005, with three primary lines of business: Investments, Real Estate, and Lifestyle. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States.

Built on two decades of success, our investment approach combines proven expertise with purposeful innovation. Reef's team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy, Reef and/or affiliates own and operate various businesses that add significant long-term value to its projects. We have grown rapidly, growing from about 25 employees to well over 400, with managed assets on behalf of over 750 institutional and individual partners worldwide.

With the motto "Expect the Best," Reef's most prominent developments include Black Desert Resort, a $2 billion luxury resort in Ivins, Utah; Marcella, a luxury private golf community in Park City, Utah; Tributer Resort, Virginia's newest premier private lakeside golf destination; Cornerstone Club, a 5,000-acre residential community, private club, and resort in Telluride, Colorado; Sweetens Cove, a renowned and evolving golf destination nestled in the Tennessee Valley; and the restoration of the historic Coco Palms Resort in Wailua, on the island of Kauai, Hawaii.

At Reef, our mission is to recruit, develop, and retain entrepreneurial individuals who desire to build and create something long-lasting and meaningful. Our business enables bright, committed people to work in high-performing teams within an environment that allows each person to achieve their professional objectives. Reef values a strong culture dedicated to the health and well-being of our employees.

Job Summary:

Reef is seeking a customer service oriented, motivated and tech-savvy Part-time Helpdesk IT Technician to join our team. The ideal candidate will have strong experience with Microsoft Office 365, proven experience managing internal IT systems, and a desire to learn and grow in scripting and automation. You will play a crucial role in maintaining the stability, security, and efficiency of our IT infrastructure while providing top-tier support to end users.

Key Responsibilities:

• Ticket Management: Triage, resolve, and escalate support tickets within defined SLAs, ensuring KPIs are met, across both Windows and Mac OS environments.
• User Management: Manage the onboarding and offboarding process, including purchasing and setting up hardware, configuring necessary software, syncing Mobile Device Management (MDM) systems, and managing security badge setups.
• Software & Admin Control: Administer various software platforms ensuring proper security, functionality, and availability. Perform regular audits to reduce unnecessary software costs and maintain accurate licensing records.
• Hardware & Equipment Management: Configure and maintain IT-related equipment for in-office and remote employees, ensuring proper functionality and cost-efficiency.
• Training & Documentation: Provide training on unfamiliar software or hardware, ensuring that staff are equipped to use company systems effectively.
• Process Improvement: Identify opportunities for automation and efficiency improvements in IT processes, with the opportunity to learn and apply scripting for automating tasks.

Qualifications:

• 1-3 years of experience in an IT helpdesk position
• Currently enrolled in, or graduated with, a degree in Information Systems or similar is preferred
• Experience with Microsoft Office 365 Administration.
• Experience managing internal IT infrastructure and supporting both remote and in-office employees.
• Familiarity with Windows and Mac OS environments.
• Strong understanding of AAD Endpoint Management, Intune, and Apple Business Manager.
• Desire to learn and implement scripting and automation for process improvements.
• Strong problem-solving skills and attention to detail.
• Familiarity with security frameworks like NIST.
• Hands-on experience with tools like Endpoint Protection, Azure Active Directory, Salesforce, Adobe, JIRA, and others.
• PowerShell knowledge is a plus.